Hay Creek Hotels is hiring: Administrative Assistant in Orlando

Overview

Lorraine Lakes Master Association, Inc. is excited to announce the opportunity of HOA Administrative Assistant. This role will provide administrative support to the Community Association Manager and will utilize Homeowner website and standard Microsoft Office programs and assist in special projects. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the properties managed by ICON Management, a TROON company.

Compensation

Compensation: $20 per hour

Responsibilities

• Provide support to Management staff with mailings, phone calls, general correspondence, handling walk-ins and assembling membership packages.
• Process and review lease applications for compliance with Association requirements.
• Maintain accurate records of leases, tenant information, and expiration dates.
• Serve as a primary contact for homeowners, tenants, and leasing agents regarding rental procedures.
• Track and report lease violations in coordination with the Community Association Manager.
• Prepare leasing activity reports for management and the Board of Directors as requested.
• Assist with questions, policies, concerns or complaints in a timely, professional manner.
• Must be proficient with Microsoft Word, Excel, PowerPoint.
• Provide exceptional customer service to members to ensure a memorable experience.
• Assist with Architectural Review applications: review with owners for compliance with submission requirements, manage applications and correspondence.
• Act as receptionist and information source to general public and provide information to orient new owners about the HOA and amenities.
• Maintain and update community website and create promotional materials for the website and weekly eblast communications to members.
• Possess excellent written and verbal communication skills in order to directly communicate with Owners and guests.
• Assist Community Association Manager in various special projects as needed.

Education/Experience

High School diploma or equivalent.
2 years' experience in a customer service position required.

Special Skills

• Minimum typing speed of 50 wpm.
• Able to multitask in a high volume, fast-paced environment.
• Must be physically able to stand, sit, stoop, bend and lift up to 15 lbs.
• Possess and able to present a professional demeanor at all times to Members and Guests.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Note

Note that this person will not solely be responsible for leasing processes (even though it will be a large portion of their daily tasks), so we need to mirror the Administrative Assistant position title and responsibilities with the added leasing verbiage for responsibilities (reflected in the version above).

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.