Property Manager

Homeowner Communication and Engagement Services Assist homeowners, visiting the clubhouse or utilizing web portal, via email or phone with a variety of requests. Collaborating and training homeowners, contractors, vendors, committee and board members on the use of community portals to support administrative tasks and requests according to community guidelines and procedures. Respond to and process inquiries received via community portal, email, or in-person at the clubhouse during agreed service hours Financial Processing Services Refine and process assessment payments, preparation homeowner financial requests Document payment receipts according to established procedures Reconcile payment records as specified in the service agreement Administrative Support Services Maintain organized documentation tools and systems Process and respond to homeowner requests, complaints and inquiries Manage vendor contracts and insurance documentation Organize and maintain specified community records Create regular reports according to agreed templates Schedule meetings and facilities as requested by the Board or Property Manager Deliver completed documentation according to agreed timelines Compliance and Operations Process and respond to homeowner requests, complaints and inquiries Monitor community compliance with HOA rules and regulations Coordinate with legal counsel on collections and compliance matters Process incoming compliance documents according to established procedure Support inspection processes and documentation Prepare compliance reports according to requirements Vendor Coordination Services Maintain vendor contact database Document vendor performance according to specified metrics Process vendor invoices according to approval protocols Prepare vendor communications as requested S pecial Projects and Additional Duties Manage special projects as assigned by the Board of Directors Perform other duties as assigned to support efficient community operations