Customer Care Advocate

Customer Care Advocate | LHH Recruitment Solutions – Las Vegas, NV LHH Recruitment Solutions is seeking a Customer Care Advocate to join their Las Vegas office on a contract basis through October, with a strong possibility of extension through December. If you have 6+ months of customer service or benefits administration experience and are passionate about helping others navigate benefits and claims, this role offers a supportive environment with competitive pay and comprehensive benefits. What You'll Do: Provide customer service via written, verbal, or face-to-face communication regarding Plan eligibility, benefits, and claims status Maintain up-to-date knowledge of assigned Plan(s) and apply policies effectively Document inquiries and update system notes accurately Administer retirement and health/welfare benefits, including managing mailers, forms, correspondence, and enrollments Distribute regulatory communications as required Initiate and follow up on Action Requests related to claims, retirement, and eligibility adjustments Research and resolve complex issues to support participants, beneficiaries, union locals, and providers Perform other duties as assigned What You Bring: High school diploma or GED 6+ months experience in customer service, benefits administration, or call center environment Bilingual in English/Spanish (written and verbal) is a plus Strong work ethic and collaborative team player mentality Excellent communication and organizational skills Ability to interpret business materials, benefit plans, and regulations Proficient in MS Office and call center systems Experience with benefits claims, billing, or eligibility preferred Location:

5655 Badura Ave suite 180, Las Vegas, NV 89118- Onsite Pay

$22-25 per hour on W2 If you have an interest in the

Customer Care Advocate , please apply now! Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance