Call Center Manager Job at BCI Acrylic Inc. in Salisbury

Call Center Manager

Creating a fresh solution to bath remodeling, Serenity Bath and Shower offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers, and consumers with accessibility needs. We were created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we have developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions and have extended that level of quality into all our products.

We are looking to hire an experienced Call Center Manager in our Salisbury, NC office. Qualified applicants will have excellent computer and communication skills, management experience, customer service experience, be available to work evenings and weekends, and be able to resolve conflicts and issues.

Job duties include:

1. Schedule and confirm appointments
2. Hire, train, and manage Call Center Representatives
3. Answer inbound calls and make outbound calls
4. Provide customer service
5. Manage sales reps' schedules
6. Achieve weekly and monthly quotas

We offer an excellent compensation package for this position that includes a salary and bonus opportunities.

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