Call Center Representative Job at Insight Global in Los Angeles

Overview

Call Center Representative position within a healthcare environment located in Beverly Hills, CA. Primary responsibilities include handling 50+ calls per day for multiple primary care offices across Southern California. The role is fully on-site until training is completed, after which it may transition to remote work based on performance.

Responsibilities

• Answer phones and triage patients
• Provide directions and parking instructions as needed
• Notify clinic facility if a patient is running late
• Schedule and reschedule patients\' appointments for multiple physicians
• Verify insurances
• Assist with referrals and follow-up care
• Coordinate with clinics to support patient flow and communication

Qualifications

Must haves

• HS Diploma
• 2+ years healthcare call center experience OR front desk experience at a doctor’s office with multiple physicians
• Proficient in EHR/EMR software
• 2+ years\' experience scheduling patient appointments for multiple physicians
• 40+ WPM typing speed

Pluses

• Proficient in Epic software
• Experience verifying insurances
• Basic experience with Excel and standard workbooks
• Experience with Genesis phone system

Compensation & Schedule

Base pay range: $22.00/hr - $24.00/hr

Shift: Monday - Friday

Hours: 8-hour shift; must be able to work any shift between 7am-7pm

Compensation: $22 - $24 per hour

Additional Details

Benefit packages start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k with employer matching. Paid sick leave and/or other paid time off as provided by applicable law.

Other notes: This position is listed as a full-time opportunity, based in the Beverly Hills area, with opportunities for on-site work during training and potential remote work thereafter depending on performance.