Windsor America
Why Us:
Jacobs Overhead Door Company is a family-owned business with over 20 years of providing safe, reliable, and high-quality garage door solutions. We take pride in building lasting relationships in our community while investing in our team. Integrity, safety, and exceptional customer service guide everything we do. Join a workplace where your skills are valued, your growth is supported, and your contributions make a real impact on the community and our customers.
Could This Be For You? In this role, you are the go-to person for our customers, making sure every interaction is handled with care, professionalism, and attention to detail. You enjoy solving problems, staying organized, and keeping projects running smoothly. With your customer service experience and strong communication skills, you will help create positive experiences for every client while working alongside a team that values integrity, safety, and collaboration. Your contributions will be noticed, appreciated, and make a meaningful difference every day.
You Will Be Trusted To:
Manage customer inquiries via phone, email, and service tickets with professionalism and urgency Accurately enter orders, tickets, and customer information into our systems Coordinate with installers, field teams, and vendors to keep projects on track Identify, troubleshoot, and solve problems while protecting customer trust and company interests Keep customers informed, explaining solutions and next steps clearly Maintain high standards for accuracy, service, and follow-through You Qualify With:
High school diploma or equivalent 1–2 years of customer service experience in a professional or industry-related environment Strong typing skills (50–60 WPM) and attention to detail Clear, professional communication skills both written and verbal Reliable attendance and ability to follow established processes Reliable transportation; must work on-site Additional Success:
One or more years of experience in a related industry (home services, garage doors, plumbing, HVAC, electrical, roofing, construction/building supply, or auto parts) Familiarity with scheduling and dispatch systems Experience supporting field service teams Knowledge of garage door products, services, and repair processes Bilingual in Spanish is a plus Our Investment in You:
Competitive pay Full benefits including medical, dental, vision, PTO, holidays, and 401(k) with company match Life and disability insurance Training, mentorship, and career growth opportunities A supportive work environment that values your contributions Equal Opportunity Employer: Jacobs Overhead Door Company is an equal opportunity employer. We provide a workplace free from discrimination and harassment and comply with all employment laws. We do not discriminate based on race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.
Could This Be For You? In this role, you are the go-to person for our customers, making sure every interaction is handled with care, professionalism, and attention to detail. You enjoy solving problems, staying organized, and keeping projects running smoothly. With your customer service experience and strong communication skills, you will help create positive experiences for every client while working alongside a team that values integrity, safety, and collaboration. Your contributions will be noticed, appreciated, and make a meaningful difference every day.
You Will Be Trusted To:
Manage customer inquiries via phone, email, and service tickets with professionalism and urgency Accurately enter orders, tickets, and customer information into our systems Coordinate with installers, field teams, and vendors to keep projects on track Identify, troubleshoot, and solve problems while protecting customer trust and company interests Keep customers informed, explaining solutions and next steps clearly Maintain high standards for accuracy, service, and follow-through You Qualify With:
High school diploma or equivalent 1–2 years of customer service experience in a professional or industry-related environment Strong typing skills (50–60 WPM) and attention to detail Clear, professional communication skills both written and verbal Reliable attendance and ability to follow established processes Reliable transportation; must work on-site Additional Success:
One or more years of experience in a related industry (home services, garage doors, plumbing, HVAC, electrical, roofing, construction/building supply, or auto parts) Familiarity with scheduling and dispatch systems Experience supporting field service teams Knowledge of garage door products, services, and repair processes Bilingual in Spanish is a plus Our Investment in You:
Competitive pay Full benefits including medical, dental, vision, PTO, holidays, and 401(k) with company match Life and disability insurance Training, mentorship, and career growth opportunities A supportive work environment that values your contributions Equal Opportunity Employer: Jacobs Overhead Door Company is an equal opportunity employer. We provide a workplace free from discrimination and harassment and comply with all employment laws. We do not discriminate based on race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process.