Minisoft Technologies LLC is hiring: ServiceNow Business Analyst in Redwood City

Overview

Role: ServiceNow Business Analyst
Location: Redwood City, CA – Hybrid
Interview Note: First round is Virtual and second round is In person

Certification is mandatory; should have either ServiceNow admin or developer or ITSM implementation certification.

Company: Minisoft Technologies LLC

Responsibilities

• Translate business processes into system requirements and/or development of systems solutions
• Analyze new business requirements, assess feasibility of enhancement requests, system functionality, current system use, and user needs
• Specify functional analysis and design and work with developers and analysts to recommend solutions and resolve system issues
• Develop workflow documentation and translate requirements to user stories
• Define and document test scripts for user acceptance testing and coordinate user acceptance sign-off
• Perform testing of new ServiceNow development, upgrades, and patching
• Analyze data and provide data sets to users for analysis; may include development of operational and analytical reports for end-users
• Develop instructional materials, training and job aids in the form of Knowledge Base Articles

Minimum Education and Experience

Bachelor's degree and five years relevant experience or a combination of education and relevant experience.

Minimum Knowledge, Skills, and Abilities

• Experience with ServiceNow ITSM modules, including Incident, Problem, Change, Knowledge, Major Incident, Asset management, CMDB and Request Management
• Proven problem solving and analytical thinking with ability to approach problems logically and systematically
• Ability to design and document complex business systems
• Must have experience building wireframes for development team
• Ability to gather and document business requirements, write detailed user stories, and define acceptance criteria using Agile/Scrum methodologies
• Knowledge of ITIL concepts
• Knowledge of principles and techniques used in conducting system analysis
• Skill in conducting interviews and facilitating group meetings
• Collaborate with the project team to meet the identified scope and timeline
• Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs
• Expertise in designing and delivering ServiceNow Performance Analytics dashboards, reports, and KPIs following ITSM best practices. Ability to define, document, and build reports that align with business goals and SLAs
• Must have implemented projects related to ServiceNow Now Assist or Predictive Intelligence and related automation technologies
• Must have implemented projects on any of the following technology: ServiceNow Virtual agent, Platform analytics, Workflow datafabric or Employee Center
• Proficiency in Service Portfolio Management (SPM), Application Portfolio Management (APM), and Service Catalog Management, including creating catalog items, record producers, workflows, and automations using Flow Designer

Contact

P Mahaboob Basha | Sr. Recruiter
Phone: 8326210046
Email: mahaboobp@minisofttech.com

Minisoft Technologies LLC