Solve IT Strategies, Inc.
Responsibilities:
Work closely with Business Partners, Talent Acquisition, and Payroll to ensure a smooth and positive experience across the entire employee lifecycle — from hiring and onboarding to development and offboarding.
Act as first line of support for employee questions and inquiries, shaping how employees experience HR, providing timely and accurate guidance while helping to resolve issues with care and professionalism.
Serve as the first point of contact in HR ticketing system, delivering timely, empathetic, and accurate responses to employee inquiries.
Provide clear guidance and resolution to employee questions, escalating or partnering with internal HR experts when needed.
Partner with Business Partners to manage daily administrative needs, ensuring employees and managers receive efficient, consistent support.
Maintain data accuracy and integrity in Workday to enable seamless processes across downstream systems.
Audit employee data and documentation to ensure compliance, completeness, and a smooth employee experience.
Support the I-9 program, including employee outreach, completion, and TNC management, while ensuring a positive employee interaction throughout the process.
Qualifications:
1-3 years in an administrative role, preferably within HR or a service-focused function.
Strong customer service orientation with the ability to handle inquiries with empathy, professionalism, and discretion.
Detail- and process-oriented, with proven ability to manage confidential information.
Experience with Workday and ServiceNow is a strong plus. Proficiency with Excel and Google Sheets.
Ability to self-start in an unstructured environment and navigate ambiguity with confidence.
A true team player with a can-do attitude who can build strong, trusting relationships with both employees and internal HR partners.
Strong written and verbal communication skills, with the ability to connect with employees across all levels and backgrounds.
Here is more information:
Position: Human Resources Coordinator
Term: 6+ contract with possible extension
Schedule: Hybrid, 1 day per week onsite only Monday-Friday 8am-5pm MDT
Location: Cottonwood Heights, UT
Pay: $28-30/hr