Aspiranet
Overview
Senior IT Operations Manager
— Remote - South San Francisco, CA
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. Location:
Remote – South San Francisco, CA Schedule:
Full-Time - Exempt Department:
Information Technology Reports to:
Director of Information Systems Pay Range:
$100,000.00 - $130,000.00 Make a Meaningful Impact Aspiranet, a leading California-based nonprofit dedicated to supporting children, youth, and families, is seeking a dedicated and detail-oriented Senior IT Operations Manager to join our team. If you thrive in a fast-paced, mission-driven environment and have a passion for providing excellent operational support while collaborating with the HQ team, we’d love to hear from you. About Aspiranet Aspiranet is a mission-driven social services agency with a proud legacy of supporting California communities since 1975. We are committed to ensuring that every child is loved, every family is supported, and every individual has the tools to succeed. Our services span the state and are delivered through six dedicated divisions: Foster Care and Adoption, Transitional Aged Youth (TAY), Residential, Intensive Home-Based Services, Behavioral Health, and Family and Community. Aspiranet aims to create a future where opportunity, hope, and healing are within everyone’s reach. Position Summary The Senior IT Operations Manager is responsible for the effective delivery, security, and support of IT systems and infrastructure across the agency. Reporting directly to the Director of Information Services, the Senior IT Operations Manager will plan, coordinate, direct, and design IT-related activities of the organization, and provide administrative direction and support for daily operational activities of the IT Operations Team. This role will work with decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. It will help define and implement IT policies, procedures, and best practices. A strong candidate will bring a blend of leadership, technical depth, and a passion for service. Key Responsibilities
Strategic Planning and Leadership Lead IT operational and strategic planning, including fostering innovation, providing guidance on best practices, planning projects, and organizing and negotiating the allocation of resources. Align operational improvements with business needs and client/end-user requirements. Develop end-to-end view of service and operations from the customer perspective. Create a roadmap for continual process improvement and execute upon it. Benchmark, analyze, report on, and recommend improvements to IT infrastructure and systems. Develop and implement IT policies and procedures for architecture, security, disaster recovery, standards, purchasing, and service provision with input from the Director of Information Services. Operations & Service Delivery Oversee daily IT operations including infrastructure, network, cloud services and help desk support. Own uptime, SLAs, and system reliability metrics; implement KPIs and dashboards for visibility and continuous improvement. Lead incident and problem management with root cause analysis and remediation strategies. Cybersecurity & Compliance Support cybersecurity operations, including log reviews, risk assessments, vulnerability remediation efforts, and audit readiness. Ensure systems and policies meet HIPAA and other regulatory requirements. Integrate secure-by-design principles into operational standards and project planning. Technology Planning & Project Management Develop and manage IT operations projects and technology upgrades, researching and recommending new solutions. Work with stakeholders to define business and systems requirements for new technology implementations. Develop requests for proposal with input from the Director of Information Services. Oversee IT asset management and procurement process for hardware, software, and equipment. Budgeting & Vendor Management Assist with IT budgeting, purchasing, and cost-benefit analysis of technology initiatives. Help manage vendor contracts and service agreements in coordination with leadership. Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Conduct research on potential technology solutions to support procurement efforts. Team & Communication Manage IT Operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions while fostering a high-performance, service-oriented team culture. Maintain clear communication with leadership and staff regarding IT priorities and updates. Qualifications Bachelor’s degree in IT, Computer Science, or related field required; minimum of 6 years of relevant experience with at least 2 years in a management or supervisory role. MBA or advanced degree with a tech focus preferred. Strong knowledge of networks (Cato, Cisco, Fortinet, Sophos), operating systems (Windows, Linux, ChromeOS, Citrix), cloud environments (Azure, AWS, GCP), and enterprise applications. Solid understanding of cybersecurity frameworks (NIST, ISO 27001, CIS), vulnerability management, and endpoint security; experience in regulated environments (e.g., healthcare) with working knowledge of HIPAA and PHI protection. Strong incident response, vulnerability management, and endpoint security in operational settings. Proven leadership skills with the ability to manage teams, projects, and budgets. Familiar with HR and project management best practices. ITIL certification or similar preferred. Excellent leadership, communication, interpersonal, and problem-solving skills. Strong customer service orientation and ability to work collaboratively across teams. Highly self-motivated, detail-oriented, and capable of prioritizing tasks in a fast-paced, mission-driven environment. Ability to effectively prioritize and execute tasks in an assignment-intensive environment. Work Environment & Schedule
Remote work - IT Team Management Monday - Friday (8:00 AM - 5:00 PM) Benefits
Competitive compensation, comprehensive benefits package, and a 403(b) retirement plan with employer matching. Access to the Aspiranet Employee Perks Program with exclusive discounts on entertainment, travel, wellness, pet care, gym memberships, theme parks, and more. Flexible mix of remote and in-office work for work-life balance. Flexible paid time off including 11 paid holidays, 10 vacation days, 10 sick days, two diversity days, and paid birthday time off. Employee assistance program with 24/7 crisis line; up to 6 counseling sessions per issue. Training opportunities to support ongoing development and career aspirations. Collaborative, inclusive, mission-aligned culture. Opportunity to lead initiatives that support employee wellbeing. Physical Demands : The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions. This position typically operates in a standard office environment. The noise level is generally quiet and stays within OSHA safety levels. Equal Employment Opportunity Aspiranet is an equal opportunity employer that values diversity and Inclusion, Diversity, Equity, and Access (IDEA). We strive to provide a welcoming, inclusive workplace for employees from diverse backgrounds. How to Apply Join us in building brighter futures. Apply today through our career portal: www.aspiranet.org/careers Pro Tip: Create an account in the portal to start your application. It’s quick and helps you begin making a difference.
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Senior IT Operations Manager
— Remote - South San Francisco, CA
Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. Location:
Remote – South San Francisco, CA Schedule:
Full-Time - Exempt Department:
Information Technology Reports to:
Director of Information Systems Pay Range:
$100,000.00 - $130,000.00 Make a Meaningful Impact Aspiranet, a leading California-based nonprofit dedicated to supporting children, youth, and families, is seeking a dedicated and detail-oriented Senior IT Operations Manager to join our team. If you thrive in a fast-paced, mission-driven environment and have a passion for providing excellent operational support while collaborating with the HQ team, we’d love to hear from you. About Aspiranet Aspiranet is a mission-driven social services agency with a proud legacy of supporting California communities since 1975. We are committed to ensuring that every child is loved, every family is supported, and every individual has the tools to succeed. Our services span the state and are delivered through six dedicated divisions: Foster Care and Adoption, Transitional Aged Youth (TAY), Residential, Intensive Home-Based Services, Behavioral Health, and Family and Community. Aspiranet aims to create a future where opportunity, hope, and healing are within everyone’s reach. Position Summary The Senior IT Operations Manager is responsible for the effective delivery, security, and support of IT systems and infrastructure across the agency. Reporting directly to the Director of Information Services, the Senior IT Operations Manager will plan, coordinate, direct, and design IT-related activities of the organization, and provide administrative direction and support for daily operational activities of the IT Operations Team. This role will work with decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. It will help define and implement IT policies, procedures, and best practices. A strong candidate will bring a blend of leadership, technical depth, and a passion for service. Key Responsibilities
Strategic Planning and Leadership Lead IT operational and strategic planning, including fostering innovation, providing guidance on best practices, planning projects, and organizing and negotiating the allocation of resources. Align operational improvements with business needs and client/end-user requirements. Develop end-to-end view of service and operations from the customer perspective. Create a roadmap for continual process improvement and execute upon it. Benchmark, analyze, report on, and recommend improvements to IT infrastructure and systems. Develop and implement IT policies and procedures for architecture, security, disaster recovery, standards, purchasing, and service provision with input from the Director of Information Services. Operations & Service Delivery Oversee daily IT operations including infrastructure, network, cloud services and help desk support. Own uptime, SLAs, and system reliability metrics; implement KPIs and dashboards for visibility and continuous improvement. Lead incident and problem management with root cause analysis and remediation strategies. Cybersecurity & Compliance Support cybersecurity operations, including log reviews, risk assessments, vulnerability remediation efforts, and audit readiness. Ensure systems and policies meet HIPAA and other regulatory requirements. Integrate secure-by-design principles into operational standards and project planning. Technology Planning & Project Management Develop and manage IT operations projects and technology upgrades, researching and recommending new solutions. Work with stakeholders to define business and systems requirements for new technology implementations. Develop requests for proposal with input from the Director of Information Services. Oversee IT asset management and procurement process for hardware, software, and equipment. Budgeting & Vendor Management Assist with IT budgeting, purchasing, and cost-benefit analysis of technology initiatives. Help manage vendor contracts and service agreements in coordination with leadership. Develop business case justifications and cost/benefit analyses for IT spending and initiatives. Conduct research on potential technology solutions to support procurement efforts. Team & Communication Manage IT Operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions while fostering a high-performance, service-oriented team culture. Maintain clear communication with leadership and staff regarding IT priorities and updates. Qualifications Bachelor’s degree in IT, Computer Science, or related field required; minimum of 6 years of relevant experience with at least 2 years in a management or supervisory role. MBA or advanced degree with a tech focus preferred. Strong knowledge of networks (Cato, Cisco, Fortinet, Sophos), operating systems (Windows, Linux, ChromeOS, Citrix), cloud environments (Azure, AWS, GCP), and enterprise applications. Solid understanding of cybersecurity frameworks (NIST, ISO 27001, CIS), vulnerability management, and endpoint security; experience in regulated environments (e.g., healthcare) with working knowledge of HIPAA and PHI protection. Strong incident response, vulnerability management, and endpoint security in operational settings. Proven leadership skills with the ability to manage teams, projects, and budgets. Familiar with HR and project management best practices. ITIL certification or similar preferred. Excellent leadership, communication, interpersonal, and problem-solving skills. Strong customer service orientation and ability to work collaboratively across teams. Highly self-motivated, detail-oriented, and capable of prioritizing tasks in a fast-paced, mission-driven environment. Ability to effectively prioritize and execute tasks in an assignment-intensive environment. Work Environment & Schedule
Remote work - IT Team Management Monday - Friday (8:00 AM - 5:00 PM) Benefits
Competitive compensation, comprehensive benefits package, and a 403(b) retirement plan with employer matching. Access to the Aspiranet Employee Perks Program with exclusive discounts on entertainment, travel, wellness, pet care, gym memberships, theme parks, and more. Flexible mix of remote and in-office work for work-life balance. Flexible paid time off including 11 paid holidays, 10 vacation days, 10 sick days, two diversity days, and paid birthday time off. Employee assistance program with 24/7 crisis line; up to 6 counseling sessions per issue. Training opportunities to support ongoing development and career aspirations. Collaborative, inclusive, mission-aligned culture. Opportunity to lead initiatives that support employee wellbeing. Physical Demands : The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions. This position typically operates in a standard office environment. The noise level is generally quiet and stays within OSHA safety levels. Equal Employment Opportunity Aspiranet is an equal opportunity employer that values diversity and Inclusion, Diversity, Equity, and Access (IDEA). We strive to provide a welcoming, inclusive workplace for employees from diverse backgrounds. How to Apply Join us in building brighter futures. Apply today through our career portal: www.aspiranet.org/careers Pro Tip: Create an account in the portal to start your application. It’s quick and helps you begin making a difference.
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