Aspiranet
Overview
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. Senior IT Operations Manager
Remote - South San Francisco, CA
Location:
Remote – South San Francisco, CA
Schedule:
Full-Time - Exempt
Department:
Information Technology
Reports to:
Director of Information Systems
Pay Range:
$100,000.00 - $130,000.00
Make a Meaningful Impact
Aspiranet, a leading California-based nonprofit dedicated to supporting children, youth, and families, is seeking a dedicated and detail-oriented Senior IT Operations Manager to join our team. If you thrive in a fast-paced, mission-driven environment and have a passion for providing excellent operational support while collaborating with the HQ team, we’d love to hear from you.
About Aspiranet
Aspiranet is a mission-driven social services agency with a proud legacy of supporting California communities since 1975. We are committed to ensuring that every child is loved, every family is supported, and every individual has the tools to succeed. Our services span the state and are delivered through six dedicated divisions: Foster Care and Adoption; Transitional Aged Youth (TAY); Residential; Intensive Home-Based Services; Behavioral Health; and Family and Community. At Aspiranet, every role contributes to something greater—helping to create a future where opportunity, hope, and healing are within everyone’s reach.
Position Summary The Senior IT Operations Manager is responsible for the effective delivery, security, and support of IT systems and infrastructure across the agency. Reporting directly to the Director of Information Services, the Senior IT Operations Manager will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT Operations Team. The role will work with decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This position will help define and implement IT policies, procedures, and best practices. A strong candidate will bring leadership, technical depth, and a passion for service.
Key Responsibilities Strategic Planning and Leadership
Lead IT operational and strategic planning, including fostering innovation, best practices, project planning, and resource allocation.
Align operational improvements with business and client needs.
Develop end-to-end service and operations views from the customer perspective.
Create a roadmap for continual process improvement and execute on it.
Benchmark, analyze, and report on IT infrastructure and systems, making recommendations for growth.
Develop and implement IT policies and procedures, including architecture, security, disaster recovery, standards, purchasing, and service provision with input from the Director of Information Services.
Operations & Service Delivery
Oversee daily IT operations including infrastructure, network, cloud services, and help desk support.
Own uptime, SLAs, and system reliability metrics; implement KPIs and dashboards for visibility and continuous improvement.
Lead incident and problem management with root cause analysis and remediation strategies.
Cybersecurity & Compliance
Support cybersecurity operations, including log reviews, risk assessments, vulnerability remediation, and audit readiness.
Ensure systems and policies meet HIPAA and other regulatory requirements.
Integrate secure-by-design principles into operational standards and project planning.
Technology Planning & Project Management
Develop and manage IT operations projects and technology upgrades, including researching and recommending new solutions.
Work with stakeholders to define business and systems requirements for new technology implementations.
Prepare requests for proposals with input from the Director of Information Services.
Oversee IT asset management and procurement processes for hardware, software, and equipment.
Budgeting & Vendor Management
Assist with IT budgeting, purchasing, and cost-benefit analysis of technology initiatives.
Help manage vendor contracts and service agreements in coordination with leadership.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Direct research on potential technology solutions in support of procurement efforts.
Team & Communication
Manage IT Operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions while fostering a high-performance, service-oriented team culture.
Maintain clear communication with leadership and staff regarding IT priorities and updates.
Qualifications
Bachelor’s degree in IT, Computer Science, or related field required; minimum of 6 years of relevant experience with at least 2 years in a management or supervisory role.
MBA or advanced degree with a tech focus preferred.
Strong knowledge of network (Cato, Cisco, Fortinet, Sophos) and operating systems (Windows, Linux, ChromeOS, Citrix), cloud environments (Azure, AWS, GCP), and enterprise applications.
Solid understanding of cybersecurity frameworks (NIST, ISO 27001, CIS), vulnerability management, and endpoint security. Experience in regulated environments (e.g., healthcare), with working knowledge of HIPAA and PHI protection.
Strong understanding of incident response, vulnerability management, and endpoint security in operational settings.
Proven leadership skills with the ability to manage teams, projects, and budgets.
Familiar with HR and project management best practices. ITIL certification or similar preferred.
Excellent leadership, communication, interpersonal, and problem-solving skills.
Strong customer service orientation and ability to work collaboratively across teams.
Highly self-motivated, detail-oriented, and capable of prioritizing tasks in a fast-paced, mission-driven environment.
Ability to effectively prioritize and execute tasks in an assignment-intensive environment.
Work Environment & Schedule
Remote work - IT Team Management
Monday - Friday (8:00 AM - 5:00 PM)
Why Aspiranet?
Competitive compensation, comprehensive benefits package, and a 403(b) retirement plan with employer matching.
Access to the Aspiranet Employee Perks Program with exclusive discounts on entertainment, travel, wellness, pet care, gym memberships, and more.
Hybrid remote/in-office environment supporting work-life balance.
Flexible paid time off including holidays, vacation, sick leave, diversity days, and birthday time off.
Employee assistance program with 24/7 crisis support and access to counseling.
Training opportunities for ongoing development.
Collaborative, inclusive, mission-aligned culture.
Opportunity to lead meaningful initiatives that support employee wellbeing.
Physical Demands : The physical demands and work environment are described to enable qualified individuals to perform essential functions; reasonable accommodations may be made under the ADA.
This position typically operates in a standard office environment with a generally quiet noise level.
Equal Employment Opportunity Aspiranet is an equal opportunity employer that values diversity and strives for an inclusive workplace (IDEA).
How to Apply Join us in building brighter futures. Apply today through our career portal:
Click here to apply: www.aspiranet.org/careers
Pro Tip: Create an account in the portal to start your application quickly and easily.
#J-18808-Ljbffr
Remember to check your CV before applying Also, ensure you read through all the requirements related to this role. Senior IT Operations Manager
Remote - South San Francisco, CA
Location:
Remote – South San Francisco, CA
Schedule:
Full-Time - Exempt
Department:
Information Technology
Reports to:
Director of Information Systems
Pay Range:
$100,000.00 - $130,000.00
Make a Meaningful Impact
Aspiranet, a leading California-based nonprofit dedicated to supporting children, youth, and families, is seeking a dedicated and detail-oriented Senior IT Operations Manager to join our team. If you thrive in a fast-paced, mission-driven environment and have a passion for providing excellent operational support while collaborating with the HQ team, we’d love to hear from you.
About Aspiranet
Aspiranet is a mission-driven social services agency with a proud legacy of supporting California communities since 1975. We are committed to ensuring that every child is loved, every family is supported, and every individual has the tools to succeed. Our services span the state and are delivered through six dedicated divisions: Foster Care and Adoption; Transitional Aged Youth (TAY); Residential; Intensive Home-Based Services; Behavioral Health; and Family and Community. At Aspiranet, every role contributes to something greater—helping to create a future where opportunity, hope, and healing are within everyone’s reach.
Position Summary The Senior IT Operations Manager is responsible for the effective delivery, security, and support of IT systems and infrastructure across the agency. Reporting directly to the Director of Information Services, the Senior IT Operations Manager will plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT Operations Team. The role will work with decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This position will help define and implement IT policies, procedures, and best practices. A strong candidate will bring leadership, technical depth, and a passion for service.
Key Responsibilities Strategic Planning and Leadership
Lead IT operational and strategic planning, including fostering innovation, best practices, project planning, and resource allocation.
Align operational improvements with business and client needs.
Develop end-to-end service and operations views from the customer perspective.
Create a roadmap for continual process improvement and execute on it.
Benchmark, analyze, and report on IT infrastructure and systems, making recommendations for growth.
Develop and implement IT policies and procedures, including architecture, security, disaster recovery, standards, purchasing, and service provision with input from the Director of Information Services.
Operations & Service Delivery
Oversee daily IT operations including infrastructure, network, cloud services, and help desk support.
Own uptime, SLAs, and system reliability metrics; implement KPIs and dashboards for visibility and continuous improvement.
Lead incident and problem management with root cause analysis and remediation strategies.
Cybersecurity & Compliance
Support cybersecurity operations, including log reviews, risk assessments, vulnerability remediation, and audit readiness.
Ensure systems and policies meet HIPAA and other regulatory requirements.
Integrate secure-by-design principles into operational standards and project planning.
Technology Planning & Project Management
Develop and manage IT operations projects and technology upgrades, including researching and recommending new solutions.
Work with stakeholders to define business and systems requirements for new technology implementations.
Prepare requests for proposals with input from the Director of Information Services.
Oversee IT asset management and procurement processes for hardware, software, and equipment.
Budgeting & Vendor Management
Assist with IT budgeting, purchasing, and cost-benefit analysis of technology initiatives.
Help manage vendor contracts and service agreements in coordination with leadership.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Direct research on potential technology solutions in support of procurement efforts.
Team & Communication
Manage IT Operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions while fostering a high-performance, service-oriented team culture.
Maintain clear communication with leadership and staff regarding IT priorities and updates.
Qualifications
Bachelor’s degree in IT, Computer Science, or related field required; minimum of 6 years of relevant experience with at least 2 years in a management or supervisory role.
MBA or advanced degree with a tech focus preferred.
Strong knowledge of network (Cato, Cisco, Fortinet, Sophos) and operating systems (Windows, Linux, ChromeOS, Citrix), cloud environments (Azure, AWS, GCP), and enterprise applications.
Solid understanding of cybersecurity frameworks (NIST, ISO 27001, CIS), vulnerability management, and endpoint security. Experience in regulated environments (e.g., healthcare), with working knowledge of HIPAA and PHI protection.
Strong understanding of incident response, vulnerability management, and endpoint security in operational settings.
Proven leadership skills with the ability to manage teams, projects, and budgets.
Familiar with HR and project management best practices. ITIL certification or similar preferred.
Excellent leadership, communication, interpersonal, and problem-solving skills.
Strong customer service orientation and ability to work collaboratively across teams.
Highly self-motivated, detail-oriented, and capable of prioritizing tasks in a fast-paced, mission-driven environment.
Ability to effectively prioritize and execute tasks in an assignment-intensive environment.
Work Environment & Schedule
Remote work - IT Team Management
Monday - Friday (8:00 AM - 5:00 PM)
Why Aspiranet?
Competitive compensation, comprehensive benefits package, and a 403(b) retirement plan with employer matching.
Access to the Aspiranet Employee Perks Program with exclusive discounts on entertainment, travel, wellness, pet care, gym memberships, and more.
Hybrid remote/in-office environment supporting work-life balance.
Flexible paid time off including holidays, vacation, sick leave, diversity days, and birthday time off.
Employee assistance program with 24/7 crisis support and access to counseling.
Training opportunities for ongoing development.
Collaborative, inclusive, mission-aligned culture.
Opportunity to lead meaningful initiatives that support employee wellbeing.
Physical Demands : The physical demands and work environment are described to enable qualified individuals to perform essential functions; reasonable accommodations may be made under the ADA.
This position typically operates in a standard office environment with a generally quiet noise level.
Equal Employment Opportunity Aspiranet is an equal opportunity employer that values diversity and strives for an inclusive workplace (IDEA).
How to Apply Join us in building brighter futures. Apply today through our career portal:
Click here to apply: www.aspiranet.org/careers
Pro Tip: Create an account in the portal to start your application quickly and easily.
#J-18808-Ljbffr