Salesforce
Chief Customer Officer, Marketing Cloud
Salesforce, San Francisco, California, United States, 94199
Overview Chief Customer Officer, Marketing Cloud – Salesforce. We are seeking a highly motivated leader with deep sales and marketing expertise to represent Salesforce Marketing Cloud in guiding customers to success with the product, while enabling and leading sales and partner success.
Learn more about the general tasks related to this opportunity below, as well as required skills. Applications will be accepted until 09/01/2025. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we\'re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce\'s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Posting statements and related policy information are provided for compliance and equal opportunity purposes. Key Responsibilities
Drive Product Adoption: Lead the development and distribution of AI and agent-based self-service activation guides, programs, and tools for onboarding, product version transitions, and best practices to help customers extract value from the latest technologies. Lead a data-driven organization that measures product usage and leverages insights to optimize product performance and customer experience. Develop vision demos and dynamic architectural illustrations to enhance customer communications and self-service guides. Lead transformation programs to guide customers in adopting the latest technologies. Coordinate across Product Management, Engineering, Customer Success, Product Marketing, and Sales to drive adoption initiatives. Lead GTM Programs for Marketing Cloud: Lead Run the Business programs with Product Marketing, Sales Operations, Distribution Leaders, and Partner Liaisons to ensure ongoing alignment between product strategy and GTM motions, maintain pipeline generation, ACV growth, retention, and adoption. Operate a data-driven GTM program that continuously evaluates market and sales conditions. Build scalable programs that produce current, executable sales plays aligned to the latest product strategy. Develop and implement scalable Solution Engineering demo and environment programs to support sales. Lead the creation and execution of a comprehensive enablement strategy for Marketing Cloud in coordination with Product Marketing. Ensure effective enablement for Solution Engineering, Account Executives, Customer Success, and Partners. Manage and resolve sales escalations, including use of AI and agents to scale resolution. Establish and refine deal support processes for frontline sales teams and managers. Create and distribute roadmap enablement and distribution programs for internal and external stakeholders. Qualifications
Experience: 15+ years in senior leadership roles, with at least 5 years in sales leadership and 5 years in marketing technology. Demonstrated success in driving ACV growth through sales and partner programs. Consulting experience with customers, solving complex problems through technology. Extensive experience working with sales teams (Account Executives, Solution Engineers) and channel partners. Proven track record collaborating with software product teams. Skills: Strong knowledge of Marketing Cloud technologies and the broader MarTech landscape. Exceptional communication, presentation, and interpersonal skills. Ability to build strong relationships and influence stakeholders at all levels. Strategic thinker with a hands-on approach to program execution. Proven ability to manage complex projects and deliver results in a fast-paced environment. Note: This role is non-commissioned and compensated under a product-based model. It reports to the EVP/GM for Salesforce Marketing Cloud and collaborates with Product, Engineering, Sales, Marketing, and Partner organizations. Other Information Accommodations are available for applicants with a disability. Salesforce is an equal opportunity employer; the company is committed to non-discrimination on the basis of merit, competence, and qualifications and adheres to applicable laws. Salary ranges and benefits vary by location; examples for selected U.S. locations are provided in the original posting.
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Learn more about the general tasks related to this opportunity below, as well as required skills. Applications will be accepted until 09/01/2025. About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we\'re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce\'s core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Posting statements and related policy information are provided for compliance and equal opportunity purposes. Key Responsibilities
Drive Product Adoption: Lead the development and distribution of AI and agent-based self-service activation guides, programs, and tools for onboarding, product version transitions, and best practices to help customers extract value from the latest technologies. Lead a data-driven organization that measures product usage and leverages insights to optimize product performance and customer experience. Develop vision demos and dynamic architectural illustrations to enhance customer communications and self-service guides. Lead transformation programs to guide customers in adopting the latest technologies. Coordinate across Product Management, Engineering, Customer Success, Product Marketing, and Sales to drive adoption initiatives. Lead GTM Programs for Marketing Cloud: Lead Run the Business programs with Product Marketing, Sales Operations, Distribution Leaders, and Partner Liaisons to ensure ongoing alignment between product strategy and GTM motions, maintain pipeline generation, ACV growth, retention, and adoption. Operate a data-driven GTM program that continuously evaluates market and sales conditions. Build scalable programs that produce current, executable sales plays aligned to the latest product strategy. Develop and implement scalable Solution Engineering demo and environment programs to support sales. Lead the creation and execution of a comprehensive enablement strategy for Marketing Cloud in coordination with Product Marketing. Ensure effective enablement for Solution Engineering, Account Executives, Customer Success, and Partners. Manage and resolve sales escalations, including use of AI and agents to scale resolution. Establish and refine deal support processes for frontline sales teams and managers. Create and distribute roadmap enablement and distribution programs for internal and external stakeholders. Qualifications
Experience: 15+ years in senior leadership roles, with at least 5 years in sales leadership and 5 years in marketing technology. Demonstrated success in driving ACV growth through sales and partner programs. Consulting experience with customers, solving complex problems through technology. Extensive experience working with sales teams (Account Executives, Solution Engineers) and channel partners. Proven track record collaborating with software product teams. Skills: Strong knowledge of Marketing Cloud technologies and the broader MarTech landscape. Exceptional communication, presentation, and interpersonal skills. Ability to build strong relationships and influence stakeholders at all levels. Strategic thinker with a hands-on approach to program execution. Proven ability to manage complex projects and deliver results in a fast-paced environment. Note: This role is non-commissioned and compensated under a product-based model. It reports to the EVP/GM for Salesforce Marketing Cloud and collaborates with Product, Engineering, Sales, Marketing, and Partner organizations. Other Information Accommodations are available for applicants with a disability. Salesforce is an equal opportunity employer; the company is committed to non-discrimination on the basis of merit, competence, and qualifications and adheres to applicable laws. Salary ranges and benefits vary by location; examples for selected U.S. locations are provided in the original posting.
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