Call Center Representative (Temporary) Job at Ascensus in Dallas

Overview

Ascensus is the largest independent retirement and Government Savings services provider in the US, helping millions of Americans save for the future. This temporary Call Center Representative position offers the potential to convert to full time based on company need and performance. The hourly rate is $19. This role is 100% remote.

Video Interviewing is part of our hiring process. A video assessment is required after applying and must be completed within 7 days of receiving the link.

Responsibilities

• Provide high quality customer service and processing for account-based employee benefit plans within the service center, including Flexible Spending Accounts (FSA), 529 Educational Savings accounts, Qualified Plan Retirement accounts and State Sponsored Retirement Program accounts.
• Handle requests from participants, financial advisors, and plan administrators to information or execute requests on specific accounts, products or plans via phone, email, or chat.
• Explain benefits and plan provisions, review claims information, and update account owner contacts using approved processes.
• Support efficient administration of plans and department practices; maintain confidentiality and HIPAA compliance; protect and properly handle all confidential data.
• Movement between service center roles may occur to support business needs and seasonal volume; training is provided prior to any movement.

Qualifications

• High school diploma or GED, plus applicable education or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; familiarity with claims processing or benefit card systems.
• Video interview assessment required after applying; prepare by setting aside 30-45 minutes for the self-guided assessment.
• Computer proficiency; excellent listening, verbal and written skills; detail-oriented, flexible and self-motivated.

Be aware of employment fraud. All email communications from Ascensus originate from @ascensus.com or @futureplan.com. We will never ask you for payment or equipment purchases. If in doubt, apply through our website.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other

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