Comtello is hiring: Project Support Specialist in Jackson

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We have a 1-Year, 100% onsite, Project Support Specialist contract in Jackson, Mississippi. The anticipated start is immediately.

We are seeking a detail-oriented and customer-focused Project Support Specialist to provide technical and operational support for the implementation and ongoing use of our clients' new vital records database management system. This role plays a critical part in supporting users across various stakeholder groups and assisting internal teams with system integration, data modernization, and interoperability initiatives.

Key Responsibilities

• Gain comprehensive knowledge of the newly implemented vital records database management system to effectively support end users.
• Respond promptly to incoming phone calls, emails, and online inquiries regarding system usage, troubleshooting, and general assistance.
• Deliver training and ongoing support to external partners, including hospitals, funeral homes, coroner’s offices, hospices, and nursing homes, to ensure proficient use of the system.
• Provide technical assistance to internal Vital Records staff in support of data modernization and interoperability projects.
• Assist with the development, documentation, and continuous improvement of business processes related to vital records operations.
• Contribute to the implementation and maintenance of secure and efficient data transfer processes between state and federal partners.
  
  

Minimum Qualifications

• Demonstrated ability to assist both external and internal stakeholders in learning and effectively utilizing a new vital records data management system.
• Strong communication skills, with the ability to collaborate effectively with colleagues involved in the collection, management, and development of agency data resources to support data modernization initiatives.
• 5–7 years of experience working with Windows 10 operating systems, including troubleshooting and support.
• 3–5 years of experience working with Electronic Health Record (EHR) systems.
• 1–2 years of hands-on experience with DevOps practices and tools.
• 3–5 years of experience developing and managing reports using Crystal Reports.
• 1–2 years of experience writing and executing SQL queries.
• 1–2 years of experience working with FHIR (Fast Healthcare Interoperability Resources) standards for health data exchange.
  
  

Desired Qualifications

• Experience working with or on behalf of government agencies on data-related or IT implementation projects.
• Prior experience with Vital Records systems, processes, or operations.
  
  

Minimum Application Requirements

Your application will be disqualified if you do not meet all these minimum application requirements.

• Must meet or exceed the Minimum Qualifications.
• Must be a current resident of the United States.
• Must have current work authorization for the United States.
• Must be a direct hire.
  
  

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Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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