Technical Support Specialist Job at TriCom Technical Services in Kansas City

Join to apply for the Technical Support Specialist role at TriCom Technical Services

3 days ago Be among the first 25 applicants

Join to apply for the Technical Support Specialist role at TriCom Technical Services

Please Note: This position will be mostly remote, but training in the office for the first 5-6 weeks, and they may need to come into the office occasionally; candidates must be in the Kansas City area.

Responsibilities

• Provide first-level technical support for computer software and hardware products and services.
• Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps.
• Resolve basic to moderately complex problems while referring more complex problems to senior level technicians.
• Assist users who inquire how to use specific software, email, or operating systems.
• Proactively use existing processes and tools (i.e., Problem Management, Database, and Help Desk Systems) to support office staff and equipment.
• Handle calls and tickets as the primary duty; may be asked to help with projects.
• Troubleshoot, repair, and deploy Windows 7/10, as well as some Apple products.
• Troubleshoot mobile devices (iPhone/iPad and Android).
• Troubleshoot network printer and multifunction devices.
• Troubleshoot Microsoft Office.
• Work daily with internal customers via phone and email, as well as occasional walk-ups.
• Accurately record all work and troubleshooting steps on tickets in the ServiceNow Ticketing System.
• Maintain a positive, professional attitude always.
  
  

Requirements

• 1-2 years of experience in a Microsoft Windows environment, handling Level-1 calls for desktop and laptop break/fix support.
• Experience using and troubleshooting Microsoft Office (O365).
• Experience using ticketing systems (ServiceNow preferred).
• Experience managing and troubleshooting Windows 7/10 workstations.
• Proficiency in managing and troubleshooting Microsoft desktop operating systems.
• Demonstrated superior customer service skills..
• Ability to document technical processes clearly.
• Working knowledge of Active Directory users and computers.
• Working knowledge of mobile devices including Android, iPhone, iPad, and Mac computers.
  
  

This is a 6 month Contract-for-Hire with our Kansas City, KS client. 100% Paid employee Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H-1 B visa sponsorship is not available for this position. No third-parties, please.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at TriCom Technical Services by 2x

Get notified about new Technical Support Specialist jobs in Kansas City, KS.

Kansas City Metropolitan Area $55.00-$70,000.00 3 hours ago

Kansas City Metropolitan Area $50,000.00-$53,000.00 2 weeks ago

Support Desk Analyst - Overland Park, KS

Helpdesk Technician - Remote Work From Home

Kansas City, KS $20.00-$24.00 17 hours ago

Kansas City Metropolitan Area $24.00-$26.00 1 week ago

Senior Desktop and IT Support Technician

Overland Park, KS $35.00-$41.95 3 days ago

Helpdesk Technician - Remote Work From Home

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr