Job Posting
Agency Information: Kansas Department of Labor
The Kansas Department of Labor (KDOL) assists in the prevention of economic insecurity through unemployment insurance and workers compensation, by providing a fair and efficient venue to exercise employer and employee rights, and by helping employers promote a safe work environment for their employees. This facilitates compliance with labor laws while enabling advancement of the economic well-being of the citizens of Kansas.
At KDOL, our employees are our most valuable resource. We encourage our employees to grow and advance by participating in job shadow/training opportunities within KDOL. We value work-life balance and offer flexible schedules and telework opportunities.
As a quickly growing agency, we are always looking for passionate, talented and creative people to join our team. If you're looking for a challenge that will lead you to the next level of your career, you've found the right place. Come grow with us!
Learn more @ dol.ks.gov
About the Position:
- Who can apply: External, open to all.
- Classified/Unclassified Service: Unclassified
- Full-Time/Part-Time: Full-Time
- FLSA Status: Nonexempt
- Work Schedule: Monday - Friday 8:00a - 4:30p
- Eligible to Receive Benefits: Yes
- Veteran and/or Disability Preference Eligible Yes. See below for description:
- Office Location: Onsite in Topeka
- Application Due: Open until filled
- Compensation: $16.94 / hour
Employment Benefits:
- First day of employment coverage under the State's comprehensive medical and prescription drug coverage and dental plan.
- Additional voluntary options including vision, hospital indemnity, accident and critical illness insurance plans and flexible spending accounts.
- Retirement and deferred compensation programs
- Sick & Vacation leave
- Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
- Paid State Holidays (designated by the Governor annually)
- Employee discounts with the STAR Program
- We celebrate employee appreciation and host socializing events
Visit the Employee Benefits page for more information…
Position Summary & Responsibilities: Senior Administrative Assistant
This position will be responsible for answering incoming phone calls related to Unemployment Insurance Appeal Hearings and hearing registrations. They will use knowledge of the Appeals process to assist external parties to provide clear and accurate information. This role will maintain accurate daily call logs and ensure timely submission at the end of each day.
Key Responsibilities:
- Answer phone calls and inquiries regarding Appeal Hearings and registration processes
- Provide accurate and detailed information to external parties based on Appeals procedures
- Maintain thorough and accurate daily call logs
- Submit completed logs at the end of each workday
Qualifications:
- Familiarity with Appeals processes and procedures
- Strong communication and interpersonal skills
- Detail-oriented with excellent organizational abilities
- Ability to handle a high volume of calls in a professional and efficient manner
- Prior experience in a call-center or similar environment is a plus
If you're ready to contribute to a vital team and help streamline the appeals process, we want to hear from you!
Minimum Requirements:
* High school diploma or equivalent
Preferred Requirements:
* Knowledge of the appeals process
Post-Offer, Pre-Employment Requirements:
* State of Kansas Tax Clearance Certificate. The successful applicant (including new residents) must obtain a valid Kansas Certificate of Tax Clearance by accessing the Kansas Department of Revenue's website within 10 days of the date the applicant has been offered the employment position. A Tax Clearance is a comprehensive tax account review to determine and ensure that an individual's account is compliant with all primary Kansas Tax Laws. A Tax Clearance expires every 90 days. This is in accordance with Executive Order 2004-03. If you need assistance with the tax clearance, please contact (785) 296-3199. Visit the Tax Clearance site for more information on and where to obtain this Kansas Department of Revenue document.
KDOL Contact Information:
Name: Pamela Hann
Email: KDOL.HumanResources@ks.gov
Mailing Address: 401 SW Topeka Blvd., Topeka, KS 66603
Preference Eligibility:
How to Claim Veterans Preference
Veterans' Preference Eligible (VPE): Former military personnel or their spouse that have been verified as a "veteran"; under K.S.A. 73-201 will receive an interview if they meet the minimum competency factors of the position. The veterans' preference laws do not guarantee the veteran a job. Positions are filled with the best qualified candidate as determine by the hiring manager.
Learn more about claiming Veteran's Preference
How to Claim Disability Hiring Preference
2024 Senate Bill 333 creates an employment preference for qualified job applicants that have physical, cognitive and/or mental disabilities when applying for state jobs. The preference is available to individuals who are not currently working for the State of Kansas who apply for a State job, as well as to current State employees who apply for a different job or promotion.
Learn more about claiming Disability Preference
PLEASE NOTE: The documentation verifying a person's eligibility for use of this preference should not be sent along with other application materials to the hiring agency but should be sent directly to OPS either by fax, email or post office mail as indicated:
These documents should be sent by fax to (785) 296-7712, scanned and emailed to Gustavo.Victoriano@ks.gov, or can be mailed or delivered in-person to:
ATTN: Disability Hiring Preference Coordinator
Office of Personnel Services
Landon State Office Building
900 SW Jackson, Rm 401
Topeka, KS 66612
Equal Employment Opportunity
The State of Kansas is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.
