IT Support Technician Job at Fora Health Treatment & Recovery in Portland

Department/Program: Information Technology Reports To: IT Manager FLSA Status: Non-Exempt (hourly) Union Status: Union Pay Grade: $22.60-24.24 Date Revised: 9/12/25

Organization Summary

The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction. We are committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction. To maintain an organizational culture which supports the mission, each employee will, at a minimum:

• Have knowledge of substance use disorders
• Recognize the importance of family, social networks, and community systems in the treatment and recovery process
• Respect the diversity and uniqueness of all people
• Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care
• Uphold the highest standard of customer service to clients, referents, and all community partners

Position Overview

Position Summary: As an IT Support Specialist, you will contribute to the optimization of our organization’s technological infrastructure. You will support outpatient, residential, admissions, mental health, family therapy, medical, withdrawal management, and other support departments, ensuring coordination across departments to enable data-driven decision-making, operational efficiency, and sustainable growth.

Essential Job Duties

• Electronic Health Record (EHR) Management
  • Create and maintain documentation templates, group sessions, and schedules
  • Manage lab and medication orders within the EHR system
  • Administer user accounts and permissions
  • Collaborate with EHR support and billing teams to resolve bugs and ensure accurate coding for claims
  • Serve as EHR liaison in clinic department meetings
• Technical Support & Helpdesk Operations
  • Provide daily troubleshooting and coaching for end users
  • Manage helpdesk ticketing system and ensure timely resolution
  • Address application, equipment, and workflow issues
  • Communicate system updates and changes to staff
  • Coordinate with IT vendors for escalated support and service delivery
• Training & Onboarding
  • Conduct onboarding and offboarding processes, including account setup and equipment provisioning
  • Deliver training for new staff and identify ongoing training needs for existing staff
  • Provide specialized training on Microsoft 365, Google Workspace, and EHR systems
• Inventory, Asset & Expense Management
  • Maintain IT inventory using asset management systems
  • Allocate and track IT equipment including Chromebooks, VOIP phones, and audio/visual gear
  • Manage cable setups and ensure organized infrastructure
  • Monitor and manage departmental IT expenses and procurement
• Project & Vendor Coordination
  • Lead and support IT-related projects, ensuring timely delivery and stakeholder alignment
  • Coordinate with vendors for software licensing, hardware procurement, and service contracts
  • Oversee software management lifecycle including updates, renewals, and compliance
• SharePoint & Microsoft 365 Administration
  • Develop and manage SharePoint forms and reporting lists
  • Configure and maintain Microsoft 365 tools for collaboration and productivity
  • Ensure secure and compliant deployment of apps and extensions
• Google Workspace & Chromebook Management
  • Configure Google Workspace for efficient device deployment
  • Provision Chromebooks and manage device policies
  • Ensure compliance with security protocols and perform routine maintenance
• CRM & VOIP System Oversight
  • Support CRM system usage and troubleshoot user issues
  • Manage VOIP system setup, maintenance, and user support

Additional Responsibilities

• Attend staff meetings as scheduled
• Complete additional trainings as assigned in a timely manner
• Special projects and other duties as assigned
• Participate in ongoing supervision and consultation

Supervisory Functions

This position does not have supervisory duties.

Qualifications

Education and Experience Required

• Bachelor’s degree in computer science, Information Technology, or related field is preferred

Knowledge, Skills and Abilities Required

• Proficient in Microsoft Office Suite, specifically Outlook, Excel and Word
• Detail-oriented and organized
• 2 years of SharePoint experience required
• Demonstrated ability to present ideas and convey concepts to diverse audiences
• Ability to maintain professional boundaries with patients, the community, and staff
• Ability to work collaboratively and treat everyone with respect and dignity
• Strong written and verbal communication and documentation skills
• Strong organizational skills and attention to detail
• Proactive problem-solving skills
• Basic knowledge of substance-use disorders
• Self-awareness and ability to adapt to mental health contexts
• Intermediate understanding of mental health disorders and symptom presentation

Other Requirements

• For employees with a history of substance use disorder, certification of a minimum sobriety period is required for certain roles
• Ability to pass pre-employment or for-cause drug tests
• Ability to pass DHS criminal background and DMV checks
• Position may require regular cell phone connectivity to respond to inquiries

Working Conditions

• Indoor office environment with occasional travel between sites
• Prolonged computer use
• On-call availability for emergencies during off-duty hours
• Overtime and flexible schedule may be required
• Exposure to various conditions including infectious diseases and potentially tense environments
• Exposure to cleaning chemicals with PPE provided
• Fast-paced, high-volume work environment

EEO and Additional Information

Fora Health is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We encourage applications from those in recovery and require a sobriety certification for certain positions on hire. Fora Health conducts background checks and may address prior convictions as required by law and policy.

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