Virginia Moca
Job Description
Job Description Salary: $15/hour Job Description
The Visitor Services Associate at Virginia MOCA is at the forefront of ensuringan exceptional and welcoming visitor experience that is reflective of the Museums mission andvalues. As part of the Operations department, this role supports theMuseums efforts to enhance the accessibility of exhibitions and programming to a diverseaudience through exceptional customer service and meaningful engagement with all visitors.The Visitor Services Associate also worksto support education initiatives including programming, tours, and ARTlab.
SCHEDULE:7-20 hours per week; WednesdaySunday and occasional evenings
ESSENTIAL FUNCTION AND RESPONSIBILITIES Visitor Services Ensures a welcoming, safe, and engaging visitor experience for all guests to theMuseum Staffs Welcome Desk during assigned hours, receiving visitors, vendors, contractors,and other guests and answering and directing phone communication. During gallery hours, rotates between checking in and orientating visitors to theMuseum, welcoming and engaging visitors in the galleries, and performing walkthroughsto include all galleries, ARTlab, Rodriguez Pavilion, the auditorium and Welcome Desk Assists with the upkeep and organization of front-of-house areas, ensuring allspaces are clean and tidy, and all signage and materials are updated Actively engages in conversation with visitors about current exhibitions and programs Assists with on-site membership and studio program inquiries and registration Works closely with the security team to ensure effective management of building traffic,always remaining alert and responsive to the environment Communicates visitors feedback to supervisor and assists with making visitorexperience improvements
Exhibitions & Education Restocks, organizes and monitors visitor use of ARTlab Prepares art materials for ARTlab and public programs as needed Assists with the installation of ARTlab when assigned Facilitates daily public tours when time allows Supports school and group tours and education programs as needed Assists Atrium artist set-up Studio instructor support if needed Attends all Exhibitions and Education training sessions
SKILLS & ABILITIES 12 years of customer service experience Ability to provide exceptional, individualized customer service to a wide range ofaudiences Strong organizational skills and capacity to prioritize varied tasks Works effectively in both fast-paced and self-motivating environments, both incoordination with other team members and alone Outstanding interpersonal and oral communication skills Must have an enthusiasm for engaging with the public, helping visitors to makemeaningful connections between contemporary art and the everyday Inventive and resourceful team player who is eager to learn and contribute Must have basic computer skills, including Microsoft Office suite Knowledge or interest in art, museum work, and education strongly preferred Knowledge of other languages a plus
Virginia MOCA strives for an inclusive work environment and actively embraces a diversity ofpeople, ideas, talents, and experiences. We highly encourage individuals from racially and ethnically diverse backgrounds, individuals with disabilities, and other historically underrepresented groups to apply.
No phone calls or walk-ins, please. Applications will be reviewed as they are received, and interviews will be held thereafter.
Job Description Salary: $15/hour Job Description
The Visitor Services Associate at Virginia MOCA is at the forefront of ensuringan exceptional and welcoming visitor experience that is reflective of the Museums mission andvalues. As part of the Operations department, this role supports theMuseums efforts to enhance the accessibility of exhibitions and programming to a diverseaudience through exceptional customer service and meaningful engagement with all visitors.The Visitor Services Associate also worksto support education initiatives including programming, tours, and ARTlab.
SCHEDULE:7-20 hours per week; WednesdaySunday and occasional evenings
ESSENTIAL FUNCTION AND RESPONSIBILITIES Visitor Services Ensures a welcoming, safe, and engaging visitor experience for all guests to theMuseum Staffs Welcome Desk during assigned hours, receiving visitors, vendors, contractors,and other guests and answering and directing phone communication. During gallery hours, rotates between checking in and orientating visitors to theMuseum, welcoming and engaging visitors in the galleries, and performing walkthroughsto include all galleries, ARTlab, Rodriguez Pavilion, the auditorium and Welcome Desk Assists with the upkeep and organization of front-of-house areas, ensuring allspaces are clean and tidy, and all signage and materials are updated Actively engages in conversation with visitors about current exhibitions and programs Assists with on-site membership and studio program inquiries and registration Works closely with the security team to ensure effective management of building traffic,always remaining alert and responsive to the environment Communicates visitors feedback to supervisor and assists with making visitorexperience improvements
Exhibitions & Education Restocks, organizes and monitors visitor use of ARTlab Prepares art materials for ARTlab and public programs as needed Assists with the installation of ARTlab when assigned Facilitates daily public tours when time allows Supports school and group tours and education programs as needed Assists Atrium artist set-up Studio instructor support if needed Attends all Exhibitions and Education training sessions
SKILLS & ABILITIES 12 years of customer service experience Ability to provide exceptional, individualized customer service to a wide range ofaudiences Strong organizational skills and capacity to prioritize varied tasks Works effectively in both fast-paced and self-motivating environments, both incoordination with other team members and alone Outstanding interpersonal and oral communication skills Must have an enthusiasm for engaging with the public, helping visitors to makemeaningful connections between contemporary art and the everyday Inventive and resourceful team player who is eager to learn and contribute Must have basic computer skills, including Microsoft Office suite Knowledge or interest in art, museum work, and education strongly preferred Knowledge of other languages a plus
Virginia MOCA strives for an inclusive work environment and actively embraces a diversity ofpeople, ideas, talents, and experiences. We highly encourage individuals from racially and ethnically diverse backgrounds, individuals with disabilities, and other historically underrepresented groups to apply.
No phone calls or walk-ins, please. Applications will be reviewed as they are received, and interviews will be held thereafter.