BNY Mellon
Vice President, Production Services Application Support II
BNY Mellon, Lake Mary, Florida, us, 32795
Vice President, Production Services Application Support
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. At BNY, our culture empowers you to grow and succeed. As a leading global financial services company, we touch nearly 20% of the world's investible assets. Our 50,000+ employees worldwide bring diverse perspectives to create solutions that benefit businesses, communities, and individuals.
We are recognized as an industry leader, awarded for innovation and workplace inclusion. Our mission is to make money work for the world, exemplified by #LifeAtBNY.
We are seeking a Vice President, Production Services Application Support II to join our AI-Hub team in Pittsburgh, PA, or Lake Mary, FL (4 days in office required).
Role Responsibilities:
Resolve and triage issues related to critical applications, servers, networks, and application health.
Maintain the operational stability and integrity of BNY's AI Hub platform used by various lines of business.
Develop and maintain standard troubleshooting procedures.
Collaborate with AI Hub engineers to reduce resolution times and improve service delivery.
Communicate with vendors and team members to stay updated on domain issues.
Interact regularly with internal customers and support teams, addressing both technical and non-technical needs with professionalism.
Qualifications:
Bachelor's degree in computer science or related field, or equivalent experience; advanced degree preferred. 8-10 years IT experience, preferably in financial services.
3-5 years in technology support, with hands-on experience in Java, Python, Network, Windows, Unix, and Mainframe troubleshooting.
Proficiency in SQL and Splunk for logs analysis and dashboard creation.
Knowledge of AI & ML, including agents and models, and understanding of how AI systems learn and decide.
Experience with Microsoft Azure and GCP platforms.
Background in enterprise IT, familiar with ITIL Service Management processes.
Self-motivated, dependable, team-oriented.
Our culture has been recognized with numerous awards, including America's Most Innovative Companies and World's Most Admired Companies by Fortune, and inclusion indices.
Benefits: We offer competitive compensation, benefits, and wellbeing programs, supporting your health, resilience, and financial goals. Our inclusive environment values diversity and offers paid leaves, volunteer time, and more.
BNY is an Equal Employment Opportunity/Affirmative Action Employer, welcoming applicants from all backgrounds.
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Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. At BNY, our culture empowers you to grow and succeed. As a leading global financial services company, we touch nearly 20% of the world's investible assets. Our 50,000+ employees worldwide bring diverse perspectives to create solutions that benefit businesses, communities, and individuals.
We are recognized as an industry leader, awarded for innovation and workplace inclusion. Our mission is to make money work for the world, exemplified by #LifeAtBNY.
We are seeking a Vice President, Production Services Application Support II to join our AI-Hub team in Pittsburgh, PA, or Lake Mary, FL (4 days in office required).
Role Responsibilities:
Resolve and triage issues related to critical applications, servers, networks, and application health.
Maintain the operational stability and integrity of BNY's AI Hub platform used by various lines of business.
Develop and maintain standard troubleshooting procedures.
Collaborate with AI Hub engineers to reduce resolution times and improve service delivery.
Communicate with vendors and team members to stay updated on domain issues.
Interact regularly with internal customers and support teams, addressing both technical and non-technical needs with professionalism.
Qualifications:
Bachelor's degree in computer science or related field, or equivalent experience; advanced degree preferred. 8-10 years IT experience, preferably in financial services.
3-5 years in technology support, with hands-on experience in Java, Python, Network, Windows, Unix, and Mainframe troubleshooting.
Proficiency in SQL and Splunk for logs analysis and dashboard creation.
Knowledge of AI & ML, including agents and models, and understanding of how AI systems learn and decide.
Experience with Microsoft Azure and GCP platforms.
Background in enterprise IT, familiar with ITIL Service Management processes.
Self-motivated, dependable, team-oriented.
Our culture has been recognized with numerous awards, including America's Most Innovative Companies and World's Most Admired Companies by Fortune, and inclusion indices.
Benefits: We offer competitive compensation, benefits, and wellbeing programs, supporting your health, resilience, and financial goals. Our inclusive environment values diversity and offers paid leaves, volunteer time, and more.
BNY is an Equal Employment Opportunity/Affirmative Action Employer, welcoming applicants from all backgrounds.
#J-18808-Ljbffr