Netpace Inc
Join to apply for the
Customer Service Specialist
role at
Netpace Inc Join to apply for the
Customer Service Specialist
role at
Netpace Inc Get AI-powered advice on this job and more exclusive features. Title: Customer Service Specialist, Portfolio
Take the next step in your career now, scroll down to read the full role description and make your application.
Reports to: Senior Supervisor, Portfolio
Candidate must be local and be onsite and if they preform there is a possibility to be hybrid in the future.
Department Overview
Channel Operations' mission is to ensure that the right product gets to the right place at the right time.
Position Overview
The Customer Service Specialist role is dedicated to providing the highest quality of customer support by offering full time phone coverage, managing numerous daily activities, and participating in internal and external departmental projects.
The role of Customer Service is critical to the daily operation of the organization. It is imperative that Customer Service employees are dependable, discreet, discerning and flexible.
Key Responsibilities
Provide a high level of customer service
" Act in accordance with company policy
" Provide full time phone coverage (shift to be determined by management)
" Suggest new programs and or projects to promote customer service
" Determine appropriate action to take to resolve customer issues
" Determine when it is appropriate to escalate customer issues to management
" Work with Finance, Product Distribution and Customers to resolve disputes
" Act as customer advocate in investigating and responding to complaints while suggesting necessary process improvements to avoid recurrence
" Stay informed of current industry practices / trends
" Participate in the development and maintenance of department defined quality standards and measures
" Maintain effective and timely communication with team members as well as the supervisor regarding departmental issues
" Support corporate values
" Remain flexible to ever changing customer needs and requirements
Order Management
" Process customer orders accurately
" Review inventory to determine appropriate customer order commitment.
" Maintain follow up on customer order issues.
" Interact with key customer purchasing personnel to advise of order status
" Ensure adherence to appropriate laws, regulations and programs
Administer customer return process
" Act as a liaison between customer, third party provider and GNE to facilitate customer returns.
" Ensure accurate posting of credits and debits in accordance to policy
" Ensure timely turnaround of customer authorizations
Support GNE Sales initiatives
" Participating in the product launch process to ensure a positive outcome
" Administer special programs
Work as part of an effective team
" Support team decisions
" Respect diversity
" Being flexible with assigned schedule
" Have the ability to adapt to a constant changing environment
" Ability to work through conflicting, delayed or ambiguous information
" Actively Participate in various team initiatives; Lean Daily Management, etc.
The successful candidate will demonstrate key competencies listed below critical to this role:
" Decision Making Thinks through problems clearly and logically; is decisive
" Technical and Business Expertise Applies emerging knowledge and trend; builds strong relationships; contributes expertise within and beyond assigned area
" Communication - Listens well, expresses ideas fluently and logically, is open to input and feedback
" Teamwork and Collaboration Creates an atmosphere of openness and trust; collaborates, offers support and encouragement
" Achieving Results Is goal-directed and persistent; is accountable for meeting commitments, recognizes the contributions of peers Seniority level
Seniority levelEntry level Employment type
Employment typeContract Job function
Job functionOther Referrals increase your chances of interviewing at Netpace Inc by 2x Get notified about new Customer Service Specialist jobs in
San Francisco, CA . Airline Customer Service Representative (GENERAL) at SFO Airport - $22.35 w Health / $24.70 woCustomer Service Representative - State Farm Agent Team Member Walnut Creek, CA $55,000.00-$85,000.00 2 years ago San Francisco, CA $21.00-$21.00 2 weeks ago Airline Customer Service Agent - San Francisco, CA San Francisco, CA $2,290.00-$2,490.00 1 month ago Customer Service Representative - State Farm Agent Team Member San Francisco, CA $19.00-$21.00 1 year ago San Francisco, CA $16.00-$20.00 7 months ago Customer Experience Analyst Lead (Customer Support) San Francisco, CA $60,000.00-$90,000.00 1 month ago Customer Service Representative - State Farm Agent Team Member Daly City, CA $40,000.00-$48,000.00 1 year ago San Francisco, CA $16.00-$20.00 7 months ago Customer Service Representative / Full-Time / San Francisco San Francisco, CA $105,000.00-$125,000.00 2 days ago San Francisco, CA $26.00-$28.00 5 days ago Customer Service Representative Costa Rica Redwood City, CA $36,000.00-$40,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Customer Service Specialist
role at
Netpace Inc Join to apply for the
Customer Service Specialist
role at
Netpace Inc Get AI-powered advice on this job and more exclusive features. Title: Customer Service Specialist, Portfolio
Take the next step in your career now, scroll down to read the full role description and make your application.
Reports to: Senior Supervisor, Portfolio
Candidate must be local and be onsite and if they preform there is a possibility to be hybrid in the future.
Department Overview
Channel Operations' mission is to ensure that the right product gets to the right place at the right time.
Position Overview
The Customer Service Specialist role is dedicated to providing the highest quality of customer support by offering full time phone coverage, managing numerous daily activities, and participating in internal and external departmental projects.
The role of Customer Service is critical to the daily operation of the organization. It is imperative that Customer Service employees are dependable, discreet, discerning and flexible.
Key Responsibilities
Provide a high level of customer service
" Act in accordance with company policy
" Provide full time phone coverage (shift to be determined by management)
" Suggest new programs and or projects to promote customer service
" Determine appropriate action to take to resolve customer issues
" Determine when it is appropriate to escalate customer issues to management
" Work with Finance, Product Distribution and Customers to resolve disputes
" Act as customer advocate in investigating and responding to complaints while suggesting necessary process improvements to avoid recurrence
" Stay informed of current industry practices / trends
" Participate in the development and maintenance of department defined quality standards and measures
" Maintain effective and timely communication with team members as well as the supervisor regarding departmental issues
" Support corporate values
" Remain flexible to ever changing customer needs and requirements
Order Management
" Process customer orders accurately
" Review inventory to determine appropriate customer order commitment.
" Maintain follow up on customer order issues.
" Interact with key customer purchasing personnel to advise of order status
" Ensure adherence to appropriate laws, regulations and programs
Administer customer return process
" Act as a liaison between customer, third party provider and GNE to facilitate customer returns.
" Ensure accurate posting of credits and debits in accordance to policy
" Ensure timely turnaround of customer authorizations
Support GNE Sales initiatives
" Participating in the product launch process to ensure a positive outcome
" Administer special programs
Work as part of an effective team
" Support team decisions
" Respect diversity
" Being flexible with assigned schedule
" Have the ability to adapt to a constant changing environment
" Ability to work through conflicting, delayed or ambiguous information
" Actively Participate in various team initiatives; Lean Daily Management, etc.
The successful candidate will demonstrate key competencies listed below critical to this role:
" Decision Making Thinks through problems clearly and logically; is decisive
" Technical and Business Expertise Applies emerging knowledge and trend; builds strong relationships; contributes expertise within and beyond assigned area
" Communication - Listens well, expresses ideas fluently and logically, is open to input and feedback
" Teamwork and Collaboration Creates an atmosphere of openness and trust; collaborates, offers support and encouragement
" Achieving Results Is goal-directed and persistent; is accountable for meeting commitments, recognizes the contributions of peers Seniority level
Seniority levelEntry level Employment type
Employment typeContract Job function
Job functionOther Referrals increase your chances of interviewing at Netpace Inc by 2x Get notified about new Customer Service Specialist jobs in
San Francisco, CA . Airline Customer Service Representative (GENERAL) at SFO Airport - $22.35 w Health / $24.70 woCustomer Service Representative - State Farm Agent Team Member Walnut Creek, CA $55,000.00-$85,000.00 2 years ago San Francisco, CA $21.00-$21.00 2 weeks ago Airline Customer Service Agent - San Francisco, CA San Francisco, CA $2,290.00-$2,490.00 1 month ago Customer Service Representative - State Farm Agent Team Member San Francisco, CA $19.00-$21.00 1 year ago San Francisco, CA $16.00-$20.00 7 months ago Customer Experience Analyst Lead (Customer Support) San Francisco, CA $60,000.00-$90,000.00 1 month ago Customer Service Representative - State Farm Agent Team Member Daly City, CA $40,000.00-$48,000.00 1 year ago San Francisco, CA $16.00-$20.00 7 months ago Customer Service Representative / Full-Time / San Francisco San Francisco, CA $105,000.00-$125,000.00 2 days ago San Francisco, CA $26.00-$28.00 5 days ago Customer Service Representative Costa Rica Redwood City, CA $36,000.00-$40,000.00 1 day ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr