Centralctlawnservice is hiring: Administrative Assistant in Berlin

Overview

The Administrative Assistant will have a variety of duties and activities to perform on a daily basis, with the main priority being reception, data entry, and customer service. This list is subject to change and other related duties may be asked/required of the employee.

Responsibilities

• Reception: Greet and assist office visitors in a welcoming and courteous manner.
• Process/accept customer payments ( PayPal, Square, cash, etc.).
• Operate a multi-line phone switchboard: answer incoming calls, respond to voicemails.
• Record messages and customer information accurately and promptly.
• Handle BC One Calls and relay information appropriately.
• Maintain spreadsheets for tracking training courses offered to clients.
• Direct calls to the appropriate individual and respond to inquiries.
• Book appointments for customers with the appropriate arborist/manager.
• Provide sales manager support.
• Conduct courtesy, follow-up, and reminder calls for clients.
• Monitor and respond to emails.
• Maintain spreadsheets for municipal client tree lists.
• Speak/interact with customers in a professional and courteous manner.
• Provide general information to customers about company and services.

• Data Entry: Prepare invoices and statements.
• Record and input client information into Outlook & Arborgold for appointments.
• Input proposals into database and prepare work orders/quotes as required.
• Prepare Consulting Reports as required.
• Responsible for the creation of work orders for various clientele.
• Organize incoming and outgoing mail, faxes, files, invoices, and receipts as required.
• File all correspondence, proposals, and completed work.
• Post reminders around the office for time sheets and upcoming events as required.
• Keep the office and greeting area tidy and free from clutter/equipment.
• Participate in organizing team events, advertising team education and travel arrangements.

Qualifications

• Minimum Education: high school; office administrative training is preferred.
• At least 2 years of reception/office experience.

Knowledge, Skills & Other Attributes

• Excellent interpersonal skills.
• Attention to detail.
• Stress management skills.
• Respectful, honest, & trustworthy; represents the company professionally.
• Willingness to help others.
• Moderate to extensive knowledge of office administration & management.
• Analytical decision making & problem-solving skills.
• High proficiency in MS Office applications.
• Perform due diligence & confidentiality for sensitive information.
• Cultural awareness & sensitivity.
• Flexible approach to earning and work.

Equal Opportunity

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.