Franklin County is hiring: Administrative Assistant in Columbus

Overview

Administrative Assistant role at Franklin County. Purpose: To serve as a "first impression" ambassador of Metro Parks by providing enthusiastic assistance to visitors and staff in person, on the phone, or via email.

Responsibilities

• Unlocking/locking headquarters front door in accordance with posted office hours.
• Greeting visitors and employees in a pleasant manner and helping them feel welcomed.
• Answering the main phone line, responding or directing calls, and assisting with reservations for facilities, shelters, programs, and events. RecTrac is the reservation software used.
• Assisting visitors and staff with requests/questions and coordinating information with staff who can assist if needed.
• Listening, ascertaining, and problem-solving visitor and staff inquiries and/or complaints.
• Responding to and/or forwarding online infoline requests to appropriate internal staff.
• Processing weekly deposit refunds for cancelled reservations.
• Generating reports, making copies, laminating, and performing general clerical and administrative tasks.
• Ordering and maintaining office, postage, and copier supplies.
• Preparing outgoing mail; receiving, sorting, and distributing incoming mail.
• Signing for deliveries and notifying staff of deliveries.
• Providing administrative support to headquarters staff, including creating forms, spreadsheets, and flyers; maintaining records; writing letters; and working on special projects.
• Coordinating with management on supplies needed at headquarters (e.g., lightbulbs, toilet paper, paper towels, soap).
• Maintaining tidiness of the front office, copier and postage areas, headquarters fridge, and other shared areas.
• Maintaining bulletin boards for employee information and postings.
• Performing other duties as assigned.

Qualifications

• Education/Experience: Demonstrated experience in customer service; receptionist or reservationist preferred. Excellent customer service, communications, interpersonal and writing skills. Ability to exercise independent judgment and discretion.
• Computer/Software Skills: Proficient with computers, web-based programs, email, social media platforms, and Microsoft Office. Experience with RecTrac is a plus.
• Team-Oriented: Works on a team with outstanding customer service and interpersonal skills.
• Attendance: Being present at work is an essential function of the position.
• Language Skills: Effective verbal and written communication with a variety of people; ability to maintain confidentiality; ability to compose various types of correspondence.
• Mathematical Skills: Ability to handle numbers, prepare concise reports, and perform basic calculations; recognize errors and correct them.
• Reasoning Ability: Ability to define problems, collect data, draw valid conclusions, and develop recommendations; understand broad organizational objectives and provide supporting data.
• Licenses, Registrations: Valid Ohio driver's license and ability to be insured by Metro Parks' insurance; ability to conform to driving standards policy.
• Physical Demands: Regularly sit for prolonged periods; use hands for data entry, filing, and computer use.
• Work Environment: Office environment with moderate noise; occasional travel to parks for meetings or training.

Supervision

• Received: Visitor Engagement Manager
• Given: None

Core Values

• Attendance: Punctuality and adherence to approved leave procedures.
• Policies & Procedures: Follows policies; asks clarifying questions when needed; adheres to safety protocols.
• Professionalism: Handles responsibilities effectively; maintains integrity and appropriate behavior.
• Team Player: Supports others and recognizes contributions.
• Positive Attitude: Supports priorities; contributes to a collaborative environment; seeks solutions.
• Productivity: Completes work timely and follows supervisory instructions.
• Quality: Demonstrates competence and accuracy.
• Initiative: Proactively suggests improvements and adapts to changes.
• Interpersonal Communication: Communicates tactfully and clearly; shares information as needed.

Additional information: Columbus and Franklin County Metro Parks maintains a drug- and alcohol-free work environment.