Veterinary Receptionist Job at Oakview Veterinary Medical Center in Town of Plov

Overview

Oakview Veterinary Medical Center has an opportunity for a Veterinary Receptionist to join our team.

Location: 2110 Jay Mar Rd., Plover, Wisconsin 54467

Shift Details: This is a full-time position (30+ hours/week) with a mix of opening and closing shifts and Saturday rotation. Opening as early as 7am for 8am readiness and early drop-offs; closing as late as 7pm on some nights (potentially later). Saturday shifts rotate. Business hours are 8am–12pm on Saturdays, with shift starts around 7:00–7:30am and ends around 1:00–2:00pm (later ends are rare).

Training program of at least 6 months before working alone on any shift.

Pay Range: $17.00 - $20.00/hour (based on experience).

What We Are Looking For

The ideal candidate should have exceptional phone etiquette, strong attention to detail, reliable commuter knowledge, a friendly attitude, and confidence in handling stressful situations. A positive culture with strong communication and collaboration among the veterinary team is crucial.

What We Offer

A dynamic and supportive team environment where collaboration and compassion are valued. Opportunities for growth and advancement within our rapidly expanding practice. Competitive compensation and benefits package, including medical, dental, and vision coverage. 401K plan with company match. Get work-life balance with a great schedule.

Job Summary

The Receptionist is the first and last contact a client has with the hospital and plays a key role in creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payments and financial issues, ability to multi-task, a friendly attitude, and confidence to handle stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers, and kennel staff in daily patient and client care.

Responsibilities

• Greet clients and pets by name with a friendly, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line system; address inquiries about basic animal care, routine procedures, and veterinary services; provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls; take and deliver messages promptly; pull medical records to assist staff with documentation.
• Schedule appointments and surgeries according to hospital guidelines; make confirmation calls.
• Note details in medical records about discussions, including date, time, key points, and required information.
• Enter accurate charges; explain invoices and options; echo doctors’ recommendations at checkout.
• Collect payments, handle cash, process credit cards, and verify IDs for checks.
• Verify eligibility of clients with charge accounts.
• Check and update medical and client records; scan new documents into patient records.
• Fill prescription refill forms and provide routine administration instructions to clients.
• Advise clients on flea/tick preventatives, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

• Demonstrated commitment to MPH core values.
• Computer knowledge and ability to use email/internet; strong typing skills.
• Working knowledge of veterinary terminology; ability to pronounce, spell, and understand terms.
• Excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; calm under pressure.
• Ability to display tact and respect with clients and team members; maintain professionalism in stressful situations.
• Genuine liking for animals and working in animal care.

Identity Statement: As part of the application process, you may be on camera during interviews and assessments. We reserve the right to take your picture to verify identity. Mission Pet Health (MPH) is an equal opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Health Care Provider

Industries

• Administrative and Support Services

Wisconsin, United States $43,000.00-$56,200.00 listed elsewhere; this description includes pay range above.