Veterinary Receptionist Job at Advanced Animal Hospital Group in Minneapolis

Overview

Blue Cross Animal Hospital is looking for a Veterinary Receptionist to join our team!

Location: 5328 Lyndale Ave S., Minneapolis, MN 55419

Compensation: $17.00 - $18.00/hour depending on experience.

Shift Details: Must be available for shifts 4-5 days a week between 6:30 am and 7:30 pm, Monday through Friday, and Saturdays 7:30 am to 2:00 pm.

What We Offer:

• A dynamic and supportive team environment where collaboration and compassion are valued.
• Opportunities for growth and advancement within our rapidly expanding practice.
• Get the work-life balance you deserve with a great schedule.
• Competitive compensation and benefits package, including medical, dental, and vision coverage.
• 401K plan with company match

Job Summary

The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

Responsibilities

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
• Answer phones promptly and professionally using a multi-line phone system; respond to inquiries about basic animal care, routine procedures, veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
• Screen and route calls to appropriate staff; take and deliver messages promptly; pull medical records to help staff document information.
• Schedule appointments and surgeries according to hospital scheduling guidelines and make confirmation calls.
• Note details discussed during client conversations in medical records, including date, time, key points, and any required information.
• Enter accurate charges; explain invoices and services provided; echo doctors’ recommendations when checking out clients.
• Collect payment for services; handle cash, credit cards, and verify checks.
• Verify the eligibility of clients with charge accounts.
• Check and update medical and computer records for accurate client addresses, phone numbers, and emails; scan documents into patient records.
• Fill prescription refill forms and provide routine administration instructions to clients.
• Advise clients on flea/tick preventatives, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

Qualifications

• Demonstrated commitment to MPH core values.
• Computer knowledge: keyboarding and use of communication tools (email/internet).
• Working knowledge of veterinary terminology; must be able to pronounce, spell, and know the meaning.
• Excellent spelling and grammar.
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations.
• Ability to display tact and respect with clients and team members, even when busy or hectic.
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

We put people first and never compromise on our values.

Apply today for immediate consideration!

Identity Statement
As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Mission Pet Health (MPH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.