ServiceNow Business Analyst Job at Minisoft Technologies LLC in Redwood City

Overview Role: ServiceNow Business Analyst Location: Redwood City, CA – Hybrid Interview Note: First round is Virtual and second round is In person Certification is mandatory; should have either ServiceNow admin or developer or ITSM implementation certification. Company : Minisoft Technologies LLC Responsibilities Translate business processes into system requirements and/or development of systems solutions Analyze new business requirements, assess feasibility of enhancement requests, system functionality, current system use, and user needs Specify functional analysis and design and work with developers and analysts to recommend solutions and resolve system issues Develop workflow documentation and translate requirements to user stories Define and document test scripts for user acceptance testing and coordinate user acceptance sign-off Perform testing of new ServiceNow development, upgrades, and patching Analyze data and provide data sets to users for analysis; may include development of operational and analytical reports for end-users Develop instructional materials, training and job aids in the form of Knowledge Base Articles Minimum Education and Experience Bachelor's degree and five years relevant experience or a combination of education and relevant experience. Minimum Knowledge, Skills, and Abilities Experience with ServiceNow ITSM modules , including Incident, Problem, Change, Knowledge, Major Incident, Asset management, CMDB and Request Management Proven problem solving and analytical thinking with ability to approach problems logically and systematically Ability to design and document complex business systems Must have experience building wireframes for development team Ability to gather and document business requirements , write detailed user stories , and define acceptance criteria using Agile/Scrum methodologies Knowledge of ITIL concepts Knowledge of principles and techniques used in conducting system analysis Skill in conducting interviews and facilitating group meetings Collaborate with the project team to meet the identified scope and timeline Excellent communication skills , both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs Expertise in designing and delivering ServiceNow Performance Analytics dashboards , reports , and KPIs following ITSM best practices . Ability to define, document, and build reports that align with business goals and SLAs Must have implemented projects related to ServiceNow Now Assist or Predictive Intelligence and related automation technologies Must have implemented projects on any of the following technology: ServiceNow Virtual agent, Platform analytics, Workflow datafabric or Employee Center Proficiency in Service Portfolio Management (SPM) , Application Portfolio Management (APM) , and Service Catalog Management , including creating catalog items, record producers, workflows, and automations using Flow Designer Contact P Mahaboob Basha | Sr. Recruiter Phone: 8326210046 Email: mahaboobp@minisofttech.com Minisoft Technologies LLC #J-18808-Ljbffr