Partners Personnel is hiring: Call Center Representative in San Diego

Job Type: Full-Time, Onsite, Contract (6+ months, could go perm)

Schedule: Monday – Friday 8am to 5pm

Compensation: $18.00 per hour

About the Role:

We are seeking a reliable and customer-focused Call Center Representative to join our team on a full-time, onsite basis in Otay Mesa. This is a contract role, offering a great opportunity to contribute to a fast-paced customer service environment.

Responsibilities:

• Answer incoming phone calls promptly and professionally, assisting customers with inquiries, orders, or concerns.
• Provide accurate information and resolve customer issues efficiently to ensure high levels of satisfaction.
• Document all customer interactions clearly and accurately in the system.
• Collaborate with internal departments to follow up on customer requests or escalate issues when necessary.
• Maintain a positive and courteous attitude in all customer interactions.
• Adhere to company policies and call center procedures to meet performance and quality standards.

Qualifications:

• High school diploma or equivalent required.
• Must have previous and recent call center or customer service experience within the past 3 years; preferred.
• Excellent verbal communication and active listening skills.
• Ability to navigate computer systems and enter data efficiently while on calls.
• Strong attention to detail and problem-solving abilities.
• Punctual, dependable, and able to work full-time onsite, Monday through Friday.