MassMarkets is hiring: Call Center Representative in Killeen

Overview

Join to apply for the Call Center Representative role at MassMarkets.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Location & Job Type

Location: Killeen, TX

Job Type: Full-Time & Part-Time

Position

Position Overview: MCI is seeking enthusiastic Call Center Representatives to support inbound and outbound customer service and sales initiatives for a diverse portfolio of well-known clients. You will respond to inquiries, reach out to existing customers to provide support, and promote new products and services. No prior call center experience is required; we welcome candidates from hospitality, retail, and food service. Our industry-leading training will help you gain the skills and confidence to succeed.

Responsibilities

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Candidate Qualifications

We provide comprehensive training, so positive, driven, and eager-to-learn candidates are encouraged to apply. Success in this role comes from building strong relationships and applying training to deliver great customer outcomes.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Preferred (Not Required):

• 1+ year of experience in customer service, tech support, sales, or administrative roles
• Experience in state or federal work environments

Conditions of Employment

All MCI Locations

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

Starting compensation is based on experience. We offer a competitive benefits package to support and reward our team, with eligibility and specifics varying by geography.

Benefits (selected)

• Paid Time Off and paid holidays
• Incentives & Rewards: cash bonuses and prizes
• Health Benefits: medical, dental, and vision coverage after 60 days (MEC plans after 30 days, options vary by location)
• Retirement Savings, Disability Insurance, Life Insurance
• Supplemental Insurance: accident and critical illness
• Career Growth and Internal Promotion opportunities
• Paid Training
• Casual Dress Code

Additional Information

The employer reserves the right to revise this job description at any time. This description is not an employment contract and does not guarantee employment. Equal opportunity and diversity statements apply as required.