Customer Service Openings - Hiring Immediately Job at MassMarkets in Killeen

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Location and Employment Type

Killeen, TX

Job Type: Full-Time & Part-Time

Responsibilities

• Handle inbound and outbound calls in a professional and friendly manner.
• Resolve customer issues efficiently, aiming for first-call resolution.
• Research and coordinate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.
• Use our knowledge base and training to answer questions and follow procedures.
• Protect customer privacy and handle sensitive information with care.
• Escalate issues when necessary to ensure customer satisfaction.
• Stay up to date with training, meetings, and process updates.
• Maintain excellent attendance and punctuality.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Strong communication and organizational skills.
• Ability to type at least 20 WPM.
• Basic knowledge of Microsoft Office and Windows OS.
• Reliable attendance and punctuality.
• Strong problem-solving, conflict resolution, and multitasking skills.
• A customer-first mindset: empathetic, patient, and responsive.
• Team-oriented with a drive to succeed in a fast-paced environment.

Preferred (Not Required)

• 1+ year of experience in customer service, tech support, sales, chat, or admin roles.
• Experience in a contact center or government-related work.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation and Benefits

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Benefits

• Paid Time Off: PTO and paid holidays.
• Incentives & Rewards: Contests with cash bonuses and prizes.
• Health Benefits: Medical, dental, and vision coverage after eligibility periods; MEC medical plans available after 30 days; options vary by location.
• Retirement Savings: Where available.
• Disability Insurance: Short-term disability coverage.
• Life Insurance: Available options.
• Supplemental Insurance: Accident and critical illness coverage.
• Career Growth: Opportunities for internal promotions.
• Paid Training: Training while earning a paycheck.
• Positive Work Environment: Team-oriented culture.
• Casual Dress Code: Comfortable attire.

EEO and Company Information

We embrace diversity and are committed to an equal-opportunity work environment. All aspects of employment are based on merit and qualifications. We do not discriminate on age, ancestry, color, gender identity or expression, national origin, disability, or other protected characteristics as required by law.

About MCI

MCI helps customers take on their CX and DX challenges differently, delivering industry-leading solutions in CX, DX, and IT services. MCI operates multiple subsidiaries and brands with a broad footprint across North America and beyond.

Note: This job description provides a general overview and is not an all-inclusive list of duties, responsibilities, skills, and qualifications. The employer reserves the right to revise the description at any time and may modify duties as needed.