Call Center Admin Support Job at Acrisure in Town of Florida

Overview

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A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions, connecting clients with customized solutions across insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.

Job Summary

Provides administrative and operational support to the Call Center Sales Management and Agent Team. Success in this role will be demonstrated by proactively participating in the overall sales process to help the team drive sales growth and agent satisfaction.

Qualifications

• Excellent written communication skills, with the ability to convey information clearly and effectively.
• Strong organizational and time-management abilities.
• Proficiency in MS Office suite and CRM software, with experience utilizing text-based communication tools.
• Ability to work effectively both independently and as part of a team, with a proactive approach to problem-solving.
• Motivated and customer-focused to join our team.

Responsibilities

• Provide administrative support to Call Center Management and Agents.
• Manage the day-to-day Agent Onboarding Process, including contracting, ordering and managing licenses through the NIPR system, and managing Agent E&O Coverage through the NAPA system.
• Track the onboarding timeline and assist agents to complete the process timely.
• Assist with the annual Open Enrollment Readiness Tasks as needed.
• Initial setup of Health Sherpa Accounts for new agents and manage updates to existing accounts with carrier updates.
• Manage the Terminated Agent Offboarding process.
• Assist with Agent carrier appointment process and State Based Certification Process.
• Manage day-to-day tasks for the State-Based Exchange (SBE) Enrollment Process.
• Coordinate and conduct internal SBE Enrollment and State Portal Process Training.
• Manage and coordinate Agent Sales Training Schedules.
• Manage agent inquiries and ensure smooth communication between internal departments and external clients.

Benefits & Perks

• Competitive Compensation
• Industry Leading Healthcare
• Savings and Investments
• Charitable Giving Programs
• Opportunities for Growth
• Parental Leave
• Generous time away

Acrisure is committed to making an impact in our communities by giving back, including commitments to children’s health with Helen DeVos Children’s Hospital and UPMC Children’s Hospital of Pittsburgh. For more, visit www.Acrisure.com.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. California residents can learn more about our privacy practices at the Acrisure California Applicant Privacy Policy: www.Acrisure.com/privacy/caapplicant.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from agencies without a signed mutual service agreement. All unsolicited resumes will be considered Acrisure’s property.

Job Function & Industry

• Job function: Administrative
• Industries: Insurance

Seniority level

• Entry level

Employment type

• Part-time

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