DCS
DCS is hiring: IT Support Analyst in Jacksonville
DCS, Jacksonville, NC, United States, 28540
Salary Range: $50,310 - $62,300
Responsibilities
- IT Support Analyst will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests (CR) for the F/A-18 & EA-18G Integrated Product Team (IPT) at China Lake, CA.
- Provide technical support to all end users, customers, and guests within the IPT.
- Provide technical support for all VTC systems used throughout the IPT.
- Support, implement, and comply with cybersecurity requirements and controls.
- Perform various junior level system administrator tasks such as account creation, file share accounts, account permissions, implementing assigned CR’s, desktop/application troubleshooting, deployments of IT assets, and other various tasks as assigned.
- Provide technical and implementation support for organizational projects and services.
- Coordinate activities with IT Management, other technical teams, stakeholders, and business owners.
- Be able to work as a team with other cross functional teams to achieve the IPT’s mission.
- Identify and manage all Information Technology/Cybersecurity (IT/C) services, infrastructure components, and relevant documentation.
Required Skills
- Due to the sensitivity of customer related requirements, U.S. Citizenship is required.
- High school diploma plus 3 years of experience.
- Must be able to be granted a security clearance and maintain one for the duration of employment.
- Teachable, positive attitude, highly motivated, and team oriented.
- Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment.
- Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.
- Effectively communicate (oral and written) with tact and professionalism.
- Detail-oriented with strong organizational skills.
- Must be able to work onsite - This position is not remote work eligible.
- Windows Operating System and Security+ or other certifications required to comply with DoD 8140.
- Must be willing and able to work after hours/weekend support for patching and maintenance as needed.
- Possess professionalism, courtesy, high moral character, and integrity.
Desired Skills
- Expertise with Atlassian products such as Jira, Service Desk, and Wiki.