Greenheck Group is hiring: IT Support Technician in Shelby

Overview

Join to apply for the IT Support Technician role at Greenheck Group.

Ready to join a global leader in air movement and ventilation? At Greenheck Group, joining our team means more than just starting a job, it’s joining an award-winning culture prioritizing your growth and development. Our unwavering commitment in supporting our team members both personally and professionally has earned us national recognition time and time again. As an innovative, environmentally responsible manufacturer of commercial HVAC systems, Greenheck Group designs and manufactures industry-leading air movement and ventilation solutions through our family of trusted brands. Our products are found in commercial, institutional, and industrial facilities worldwide, from schools and hospitals to factories and stadiums. Since 1947, we’ve proudly invested in our people and our communities, fostering innovation, leadership, and opportunity at every level. We are more than products, we are a team of inspired people doing extraordinary things.

What You’ll Do

• Assess and recommend hardware and software configurations; install and maintain PC hardware, software and vendor-provided systems. Systems may include other computer hardware and networking equipment.
• Perform diagnostics, troubleshooting, and provide technical assistance to end users and technical staff.
• Communicate procedures and solutions effectively to users at all levels of experience in a professional manner.
• Inspect PC equipment, set up and test PCs and peripherals (monitors, keyboards, printers, wireless accessories); prepare PCs for delivery and installation at user work centers or shop floors.
• Install, maintain and support operating system software, determine errors, and apply corrections as necessary.
• Provide first and second level troubleshooting; use ticketing software to document and escalate issues to additional support teams.
• Maintain good working relationships with manufacturing vendors and support providers; coordinate vendor representatives during system maintenance or upgrades.
• Diagnose system hardware, software, and operator problems; perform remedial actions to correct problems based on knowledge of system operations.
• Collaborate with IT management to deliver appropriate levels of customer service based on customer needs.
• Support remote users across the corporate environment using remote-control software.
• Practice effective time management and prioritization of tasks; work with IT teams across Networks, Programming, Systems, and Analysis for issue resolution and continuous improvement.
• Develop and follow policies and procedures for identifying, documenting, assigning, and correcting problems.
• Attend technical conferences and formal training to stay current with new hardware and software developments.
• Provide mentorship for new employees and incumbents in the support department.
• Serve as a subject matter expert for external and internal customers regarding software and hardware configuration.
• Act as a point of contact for outside queries regarding general IT support and troubleshooting.
• Be able to work flexible hours to assist with computer maintenance and upgrades.

What You Should Have

• 2-4 years of relevant work experience.
• High school diploma or GED required.
• 2-year/Associate degree preferred.
• Proficiency in Microsoft Office, MS Windows, and iOS.
• Must be able to travel 10% of the time between Shelby, Kings Mountain, and Marion, NC.

Compensation & Benefits

The compensation for this role includes base salary along with the opportunity to earn additional variable compensation based on performance metrics. The starting base pay range for this position is $65,859 - $75,179, and may vary based on job-related knowledge, skills, experience, and performance. Greenheck Group provides a comprehensive benefits package as part of our total rewards program.

Benefits include Health & Family Support, Financial Security, Learning & Development, Rewards & Recognition, Wellbeing & Mental Health, Work-Life Balance, and Fun Perks.

EEO Statement

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Accommodations

Greenheck Group complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. To request an accommodation for the application or interview process, please email HR@greenheck.com with your name, job title, posting number, and requested accommodation.