Major Duties
- You will be responsible for working directly with the customers and stakeholders to solve technical problems and provide technical support in both a distance and on-site (travel) capacity.
- You will perform system testing, fielding, troubleshooting, repair, and maintenance to restore or maintain MRTS systems to a normal operating condition.
- You will develop service level agreements (SLAs) that define requirements / expectations for the delivery of customer support services and implements performance criteria to ensure that requirements are achieved.
- You will implement performance metrics to evaluate the efficiency and effectiveness of the customer support center.
- You will keep abreast of changes in customer mission requirements through interaction with the customer organization and implements service modifications to meet changing requirements.
Qualification Summary
Your resume must also demonstrate at least one year of Specialized experience at or equivalent to the GS-13 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Expertise in submarine technologies, troubleshooting and maintaining CSRR equipment, and knowledge of operational performance requirements and training, and process improvement initiatives. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
Compensation: $75,038-$130,488 per year