CSCI Consulting
Tier II Technical Support Analyst
CSCI Consulting, Scott Air Force Base, Illinois, United States
Job Description
CSCI is seeking a
Tier II Technical Support Analyst
to play a key role in ensuring the stability and performance of critical SDDC applications.
This position delivers advanced technical and functional support, resolves complex issues escalated from Tier I, and collaborates with stakeholders to maintain seamless operations. The ideal candidate brings strong analytical skills, ServiceNow expertise, and a proactive approach to documentation and process improvement.
Responsibilities
Provide advanced technical and functional support for designated SDDC applications
Investigate and resolve escalated issues from Tier I
Review and maintain Knowledge Base Articles (KBAs) in ServiceNow
Coordinate with Area Managers and Program Managers for application-specific support
Participate in quarterly reviews to assess Tier II scope and application needs
Minimum Requirements
3+ years of experience in technical support or systems analysis
Proficiency in ServiceNow administration and workflow management
Strong analytical and problem-solving skills
Ability to collaborate with cross-functional teams
ServiceNow System Administrator certification preferred
Creativity and adaptability in problem-solving
Ability to work with clients to understand their needs
Strong organizational and time-management skills
Excellent written and verbal communication skills
Professional presence
Preferred Skills
Experience supporting DoD applications or working within a federal IT environment
ServiceNow System Administrator Certification
Familiarity with ITIL principles or related frameworks
Understanding of cybersecurity best practices and DoD security requirements
Exposure to application monitoring tools and reporting metrics
Ability to work in a team environment, as well as independently
Strong customer and vendor relationship skills
Demonstrated ability to comply with data standards and policies
Motivation to learn new technologies and methodologies that demonstrate value
Past experience working with a federal agency
Department of Defense experience is a plus!
About CSCI CSCI is an award-winning information technology and financial management consulting firm founded on one simple philosophy: "Do what is right, always." We apply this philosophy across all elements of our growing business, from delivering world-class services for customers to providing an environment where associates thrive both personally and professionally. At CSCI, work and fun aren't diametrically opposed!
At CSCI, our goal is to hire people with proven track records and retain them with an energizing, diverse company culture. We value each associate's natural drive to excel, and we provide them with the freedom to do things their way. CSCI seeks the best and brightest in the industry-those who are ready to move their lives and career forward. Join us today and get excited about Mondays again!
Benefits of Working at CSCI
Competitive salaries
Generous Paid Time Off (PTO) package
Paid holidays aligned to the Federal calendar
Full health benefits including medical, dental, vision, and life insurance
401(k) retirement plan
Team building events
Professional development support
Legal CSCI complies with all applicable Federal, state, and local employment regulations. Please reach out to
with any questions.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. CSCI provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require an accommodation, please contact CSCI Human Resources for further assistance. For questions regarding the qualifications listed above, please contact the CSCI Recruiting Team.
E-Verify CSCI participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, please visitwww.dhs.gov/E-Verify.
California Consumer Privacy Act (CCPA) Notice As part of the application and recruitment process, CSCI Consulting, Inc. may collect personal information as described under the California Consumer Privacy Act (CCPA).
This information is collected solely for employment-related purposes, including evaluating your qualifications, processing your application, and complying with legal obligations.
By applying to this position, you acknowledge that you have read and understand the following notice regarding the collection of your personal information as a job applicant:
Categories of Information Collected: Personal identifiers, employment history, educational information, and any other information provided in your application or as part of the interview process.
Purposes for Collecting Information: To review your application, assess your qualifications, and manage the hiring process.
Retention and Security: Information collected will be retained indefinitely and will be securely stored and handled in accordance with CCPA guidelines and CSCI Consulting, Inc. policies.
Rights of Applicants: Under CCPA, California residents have the right to request information about the personal data we collect, delete it, and request restrictions on certain uses. However, some information may be retained as required by law.
For further information, or to exercise your rights under the CCPA, please contact CSCI's HR team.
Disclaimer The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
Tier II Technical Support Analyst
to play a key role in ensuring the stability and performance of critical SDDC applications.
This position delivers advanced technical and functional support, resolves complex issues escalated from Tier I, and collaborates with stakeholders to maintain seamless operations. The ideal candidate brings strong analytical skills, ServiceNow expertise, and a proactive approach to documentation and process improvement.
Responsibilities
Provide advanced technical and functional support for designated SDDC applications
Investigate and resolve escalated issues from Tier I
Review and maintain Knowledge Base Articles (KBAs) in ServiceNow
Coordinate with Area Managers and Program Managers for application-specific support
Participate in quarterly reviews to assess Tier II scope and application needs
Minimum Requirements
3+ years of experience in technical support or systems analysis
Proficiency in ServiceNow administration and workflow management
Strong analytical and problem-solving skills
Ability to collaborate with cross-functional teams
ServiceNow System Administrator certification preferred
Creativity and adaptability in problem-solving
Ability to work with clients to understand their needs
Strong organizational and time-management skills
Excellent written and verbal communication skills
Professional presence
Preferred Skills
Experience supporting DoD applications or working within a federal IT environment
ServiceNow System Administrator Certification
Familiarity with ITIL principles or related frameworks
Understanding of cybersecurity best practices and DoD security requirements
Exposure to application monitoring tools and reporting metrics
Ability to work in a team environment, as well as independently
Strong customer and vendor relationship skills
Demonstrated ability to comply with data standards and policies
Motivation to learn new technologies and methodologies that demonstrate value
Past experience working with a federal agency
Department of Defense experience is a plus!
About CSCI CSCI is an award-winning information technology and financial management consulting firm founded on one simple philosophy: "Do what is right, always." We apply this philosophy across all elements of our growing business, from delivering world-class services for customers to providing an environment where associates thrive both personally and professionally. At CSCI, work and fun aren't diametrically opposed!
At CSCI, our goal is to hire people with proven track records and retain them with an energizing, diverse company culture. We value each associate's natural drive to excel, and we provide them with the freedom to do things their way. CSCI seeks the best and brightest in the industry-those who are ready to move their lives and career forward. Join us today and get excited about Mondays again!
Benefits of Working at CSCI
Competitive salaries
Generous Paid Time Off (PTO) package
Paid holidays aligned to the Federal calendar
Full health benefits including medical, dental, vision, and life insurance
401(k) retirement plan
Team building events
Professional development support
Legal CSCI complies with all applicable Federal, state, and local employment regulations. Please reach out to
with any questions.
Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. CSCI provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require an accommodation, please contact CSCI Human Resources for further assistance. For questions regarding the qualifications listed above, please contact the CSCI Recruiting Team.
E-Verify CSCI participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information, please visitwww.dhs.gov/E-Verify.
California Consumer Privacy Act (CCPA) Notice As part of the application and recruitment process, CSCI Consulting, Inc. may collect personal information as described under the California Consumer Privacy Act (CCPA).
This information is collected solely for employment-related purposes, including evaluating your qualifications, processing your application, and complying with legal obligations.
By applying to this position, you acknowledge that you have read and understand the following notice regarding the collection of your personal information as a job applicant:
Categories of Information Collected: Personal identifiers, employment history, educational information, and any other information provided in your application or as part of the interview process.
Purposes for Collecting Information: To review your application, assess your qualifications, and manage the hiring process.
Retention and Security: Information collected will be retained indefinitely and will be securely stored and handled in accordance with CCPA guidelines and CSCI Consulting, Inc. policies.
Rights of Applicants: Under CCPA, California residents have the right to request information about the personal data we collect, delete it, and request restrictions on certain uses. However, some information may be retained as required by law.
For further information, or to exercise your rights under the CCPA, please contact CSCI's HR team.
Disclaimer The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.