TEKsystems
*Description*
Our client is bringing on a contractor to help support their Desktop Support/PC Technician team.
The team consists of 4 people.
This team helps the internal, corporate employees at HQ in Westlake.
They take escalated calls from the helpdesk, handle the printers/MFDs, configure new computers, etc.
They deploy devices to new users and are mostly a Windows 10 shop, but do have some Macs.
They use ServiceNow as a ticketing system, support hardware issues, Office 365, image computers using SCCM, support printers, and more. The bulk of what they will be doing is helping image and deploy PCs/laptops. They have to get new devices out so they can get the old devices back and shipped back to the hardware vendor by the end of February, so this is an immediate focus. After that timeline, this team does deploy devices to new users and for a continuous refresh, so it is imperative they come in with skills to be able to image and load applications to devices since they do not have much time to train someone up on the basics of imaging.
Their process follows a checklist/instructions and then this person will have to look to see what applications need to be added outside of the standard applications, make sure those applications were added and nothing was missed, then get the device ready to ship. *Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems *Set up hardware and install and configure software and drivers *Maintain and repair computer equipment or peripheral devices *Provide second tier support assistance when escalated from the Support Desk WORK EXPERIENCE / REQUIREMENTS: *
Excellent communication skills; ability to explain technical issues in terms an end user can understand *
Familiarity with Microsoft Windows, PC hardware, and networking technologies *
Exceptional organizational and time-management skills *
Ability to document issues and resolution *
Ability to learn, take direction and work well within a team EDUCATIONAL REQUIREMENTS *
Bachelor's degree in Information Systems, Computer Science, or a related field is preferred, but high school diploma is required *Skills* Windows 10, Active directory, Troubleshooting, Hardware, Office 365, Imaging, Sccm, Support, Technical support, Deployment, Ticketing system *Top Skills Details* Windows 10,Active directory,Troubleshooting,Hardware,Office 365,Imaging,Sccm *Additional Skills & Qualifications* Windows 10/11 Office 365 Imaging SCCM Troubleshooting Strong communication Documentation The ability to work independently and ask for help when needed *Experience Level* Intermediate Level *Pay and Benefits* The pay range for this position is $15.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in WESTLAKE,OH. *Application Deadline* This position is anticipated to close on Oct 4, 2025. h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The team consists of 4 people.
This team helps the internal, corporate employees at HQ in Westlake.
They take escalated calls from the helpdesk, handle the printers/MFDs, configure new computers, etc.
They deploy devices to new users and are mostly a Windows 10 shop, but do have some Macs.
They use ServiceNow as a ticketing system, support hardware issues, Office 365, image computers using SCCM, support printers, and more. The bulk of what they will be doing is helping image and deploy PCs/laptops. They have to get new devices out so they can get the old devices back and shipped back to the hardware vendor by the end of February, so this is an immediate focus. After that timeline, this team does deploy devices to new users and for a continuous refresh, so it is imperative they come in with skills to be able to image and load applications to devices since they do not have much time to train someone up on the basics of imaging.
Their process follows a checklist/instructions and then this person will have to look to see what applications need to be added outside of the standard applications, make sure those applications were added and nothing was missed, then get the device ready to ship. *Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems *Set up hardware and install and configure software and drivers *Maintain and repair computer equipment or peripheral devices *Provide second tier support assistance when escalated from the Support Desk WORK EXPERIENCE / REQUIREMENTS: *
Excellent communication skills; ability to explain technical issues in terms an end user can understand *
Familiarity with Microsoft Windows, PC hardware, and networking technologies *
Exceptional organizational and time-management skills *
Ability to document issues and resolution *
Ability to learn, take direction and work well within a team EDUCATIONAL REQUIREMENTS *
Bachelor's degree in Information Systems, Computer Science, or a related field is preferred, but high school diploma is required *Skills* Windows 10, Active directory, Troubleshooting, Hardware, Office 365, Imaging, Sccm, Support, Technical support, Deployment, Ticketing system *Top Skills Details* Windows 10,Active directory,Troubleshooting,Hardware,Office 365,Imaging,Sccm *Additional Skills & Qualifications* Windows 10/11 Office 365 Imaging SCCM Troubleshooting Strong communication Documentation The ability to work independently and ask for help when needed *Experience Level* Intermediate Level *Pay and Benefits* The pay range for this position is $15.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in WESTLAKE,OH. *Application Deadline* This position is anticipated to close on Oct 4, 2025. h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.