Receptionist Job at Gateway Hudson Valley in City of Kingston
Gateway Hudson Valley, City of Kingston, NY, United States
Overview
When you work for Gateway Hudson Valley, you make a difference in people's lives.
Our Vision: To be a leader in supporting individuals as they strive to achieve a hopeful, satisfying, active, and contributing life.
We offer Medical, Dental, Life Insurance, 403(b) Retirement, Holidays, and generous PTO.
Position
POSITION SUMMARY
In the role of front desk reception, this position greets and directs visitors to appropriate staff, operates the switchboard, fields calls in a professional manner, and assists with other assigned administrative duties. As Senior Mobile Meals Administrator, this position is responsible for the overall administrative functions of the Senior Mobile Meals Program (SNP).
Essential Responsibilities
- Reception
- Greet and sign in/out all visitors to Gateway Hudson Valley per current check-in/out protocols.
- Answer the switchboard promptly, courteously, and disperse all calls in a prompt and efficient manner. Take accurate and clear messages when necessary.
- Maintain PROS sign in/out log.
- Make all approved announcements over the PA system.
- Answer all emergency calls/codes with priority and announce such codes in a loud, clear, and calm voice.
- Post outgoing mail every morning and put it in the mailbox.
- Log all incoming Agency checks and route to Finance.
- Maintain all incoming/outgoing faxes for the agency and route to appropriate staff.
- Maintain Agency Phone List electronically, update as needed.
- Use the e-mail system for communication within the agency.
- Comply with Privacy and Security Regulations as they relate to consumers and staff.
- Senior Mobile Meals
- Monitor SNP phone lines (home contact and community cafe sites), return messages, problem solve issues raised.
- Monitor emails from the Office for the Aging (OFA) to ensure that registrants are timely placed onto delivery routes and welcomed to the SNP program; update on changes and status as needed.
- Maintain delivery routes and reflect changes in Daily Count Report. Communicate changes to the Manager of Food Services.
- Responsible for writing and tracking Senior Nutrition Administration purchase orders.
- Periodically review and adjust driver routes for efficiency.
- Prepare for holidays and weather cancellations to ensure routes go out; communicate route changes to Manager.
- Contact seniors' emergency contacts when drivers report that seniors are not at home; follow policy to locate senior.
- Prepare and submit to the kitchen a Daily/Weekly Packing List to forecast meals needed.
- Track dietary and allergy special requests and communicate to the Manager of Food Services.
- Collect senior contributions from Delivery Drivers and Cafe Hosts and submit to OFA weekly.
- Collect Delivery Driver Route Sheets and Community Cafe Reservation Sheets; update billing daily and submit to OFA for review, reconcile with accounting by the 10th of the following month.
- Ensure Community Cafe supply needs are communicated to the Manager of Food Services.
- Function as SNP Cafe Host and as a Delivery Driver, as needed.
- Ensure quarterly in-service training documentation is submitted to OFA.
- Prepare announcements and notices to seniors and communicate information to OFA.
Qualifications
REQUIRED QUALIFICATIONS
Education: High School Diploma
Experience: One year's clerical experience utilizing computers
Licenses / Certifications: Valid NYS Driver's License
Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Requests for reasonable accommodation will be reviewed per ADA standards.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. This position may require the employee to bend, kneel, stoop, crouch, crawl, or climb.
Regulatory Clearances
- Background checks are required.
We are an EEO/AA employer.