Customer Service Assistant Job at Style Netbox in Tampa

Company: Style Netbox
Position: Customer Service Assistant
Location: Tampa, FL
Schedule: Monday to Friday, 8 hours per day
Salary: $27 – $31 per hour

About Us

At Style Netbox, we believe that every brand is a canvas waiting to be transformed into a masterpiece. We’re not just a marketing agency; we’re your creative partners on a journey to redefine your brand’s potential. With a fusion of artistry and strategy, we weave stories that captivate, designs that inspire, and strategies that propel your business forward.

Job Description

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing them with exceptional service and support. As a Customer Service Assistant, you will handle inquiries, resolve issues, and ensure customer satisfaction in alignment with our company’s values and goals.

Responsibilities

• Respond to customer inquiries promptly and professionally via phone, email, and live chat.
• Assist customers in resolving issues with products or services, providing accurate information and solutions.
• Maintain a thorough understanding of our product offerings and services to better assist customers.
• Document customer interactions and maintain accurate records in our database.
• Follow up with customers to ensure their concerns have been resolved satisfactorily.
• Collaborate with other departments to address customer needs and enhance service quality.

Qualifications

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in a customer service role, preferably in a similar industry.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving skills, with the ability to remain calm under pressure.
• Proficiency in using computers and handling multiple software programs efficiently.
• Ability to work independently as well as part of a team in a fast-paced environment.

Benefits

• Competitive hourly salary ($27 – $31 per hour).
• Opportunities for professional growth and career advancement.
• Collaborative and creative work environment.
• Paid time off and holidays.
• Health, dental, and vision insurance options.
• Ongoing training and development programs.