Hustle Notice Biz
Customer Service Specialist Job at Hustle Notice Biz in Boston
Hustle Notice Biz, Boston, MA, United States, 02298
Customer Service Specialist
Department: Vibes And Verbs
Employment Type: Full Time
Location: Boston, MA
Compensation: $60,000 - $67,000 / year
Description
We are seeking a dedicated Customer Service Specialist to join our dynamic team and provide exceptional service to our clients. As a Customer Service Specialist, you will play a pivotal role in ensuring customer satisfaction and fostering positive relationships between the company and its clientele. Your primary responsibilities will include addressing customer inquiries, resolving issues, and guiding clients through our products and services.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and friendly manner.
- Resolve customer complaints and issues by identifying the root cause and implementing effective solutions.
- Maintain detailed records of customer interactions and transactions in our database.
- Provide product and service information to customers to help them make informed decisions.
- Assist in the training of new team members on customer service protocols and best practices.
- Collaborate with other departments to address specific customer needs and improve overall service quality.
Skills, Knowledge and Expertise
- High school diploma or equivalent; a degree in communications or related field is a plus.
- Proven experience in a customer service role or similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Familiarity with customer service software and tools, such as CRM systems.
Benefits
- Competitive salary ($60,000 – $67,000 per year
- Opportunities for professional growth and career advancement
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Supportive and collaborative work environmen
- Ongoing training and skill development programs