Customer Service Representative Job at Portage Path Behavioral Health in Akron

Overview

Portage Path Behavioral Health is seeking a full-time on-site Customer Service Representative located in Akron, OH. The role involves handling customer inquiries, resolving issues, and ensuring customer satisfaction by providing support to clients and maintaining a high level of customer experience. This position works closely with other team members to deliver excellent service.

Company Description

Since 1971, Portage Path Behavioral Health has been recognized for providing exceptional behavioral health care. Initially serving Summit County, Ohio, as one of three Community Mental Health Centers, Portage Path has since expanded into a comprehensive agency. We operate three outpatient locations and an emergency services facility that is open 24/7, ensuring accessible and continuous care for our community.

Responsibilities

• Handle customer inquiries and resolve issues to ensure customer satisfaction.
• Provide support to clients and manage customer interactions.
• Maintain a high level of customer experience and collaborate with team members to deliver excellent service.

Qualifications

• Skills in Customer Service, Customer Support, and Customer Satisfaction.
• Experience in managing customer experience and interactions.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to work effectively in a team environment.
• Previous experience in a healthcare setting is a plus.
• High school diploma or equivalent required; additional education or training in customer service is a plus.

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