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Job DescriptionJob DescriptionDescription
Location:
Cleveland, OH Company:
Unilux Brand
Job Description: Unilux Brand We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. As a key representative of our company, you will be responsible for delivering exceptional service to our clients and customers. Your primary role will involve addressing inquiries, resolving issues, and providing valuable information regarding our products and services.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and chat
Resolve customer issues and complaints in a professional and timely manner
Provide product and service information to customers to assist in their decisions
Maintain accurate records of customer interactions and transactions
Collaborate with other departments to ensure customer needs are met
Identify and escalate priority issues to the appropriate teams for further assistance
Skills, Knowledge and Expertise
High school diploma or equivalent; college degree
Proven experience in a customer service role
Excellent communication skills, both written and verbal
Strong problem-solving skills with a customer-focused approach
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
Familiarity with customer service software and CRM systems
Benefits
Comprehensive health, dental, and vision coverage
Paid time off, including vacation and sick leave
Retirement savings plan with employer contributions
Employee wellness programs and mental health support
Professional training and development opportunities
Cleveland, OH Company:
Unilux Brand
Job Description: Unilux Brand We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. As a key representative of our company, you will be responsible for delivering exceptional service to our clients and customers. Your primary role will involve addressing inquiries, resolving issues, and providing valuable information regarding our products and services.
Key Responsibilities
Respond promptly to customer inquiries via phone, email, and chat
Resolve customer issues and complaints in a professional and timely manner
Provide product and service information to customers to assist in their decisions
Maintain accurate records of customer interactions and transactions
Collaborate with other departments to ensure customer needs are met
Identify and escalate priority issues to the appropriate teams for further assistance
Skills, Knowledge and Expertise
High school diploma or equivalent; college degree
Proven experience in a customer service role
Excellent communication skills, both written and verbal
Strong problem-solving skills with a customer-focused approach
Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
Familiarity with customer service software and CRM systems
Benefits
Comprehensive health, dental, and vision coverage
Paid time off, including vacation and sick leave
Retirement savings plan with employer contributions
Employee wellness programs and mental health support
Professional training and development opportunities