The Salvation Army
Sales Lead - Blossom Hill Store
The Salvation Army, San Jose, California, United States, 95123
THE SALVATION ARMY - San Jose CA Retail Sales Lead
Pay rate: $18.95 About The Arc The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees. About Our Retail Team Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Blossom Hill Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants. Employee Benefits Offered
Opportunity for career growth Paid time off Employee Discounts Employee Referral Bonuses Responsibilities
Takes an active role and partners with the Store Manager in daily store operations, including opening/closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations. Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager. Assists Store Manager to monitor and analyze key performance indicators to drive store sales and profitability as projected by budget and goals set by Command Retail Directors and Command Administration. In the absence of the Store Manager and Assistant Manager, schedules store employees to ensure appropriate coverage; coordinates daily morning and shift change team meetings; provides coaching, training, and development to Store Employees; responsible for processing of paperwork per Review Standards, especially Time and Attendance compliance. Ensures high levels of customer and donor satisfaction through excellent service to meet their needs while maintaining good community relations. Develops strategies to improve service and maximize the customer experience. Supports Back Room Processing (BRP) to ensure back room processors/warehouse staff work effectively and efficiently to meet daily processing goals. Supervises and conducts reporting of program Beneficiaries if Work Therapy Assignments are in place at the store. In the absence of the Store Manager and Assistant Manager, protects store currency, inventory, and property, including safe funds (daily cash deposits), bank deposits, products for sale, store equipment, and building security. Ensures the building is secured during non-operating hours with alarm system arming and alert protocol. Ensures safety measures are established and maintained in line with ARC policy and governmental regulations; reports safety issues/incidents immediately; assists with conducting and recording mandatory Weekly Store Meetings. May transfer or be relocated to other stores based on business needs. Completes all tasks as assigned by the District Sales Manager, Command Retail Directors and Command Administration. Position Objectives
Provide customers with the best selection, exceptional service and well-organized stores to offer spiritual, social, and rehabilitation programs to those in need. Meet store sales and income budget expectations while managing expenses to maximize profitability. Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration with program staff. Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on track where they need to improve. Qualifications
High School diploma/GED required Minimum of one year of retail experience; supervisory experience preferred Must pass background check, including Criminal History and Sex Offender Registry Ability to communicate effectively with management, store employees, customers, and donors Physical Demands
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist as needed Ability to grasp and move objects such as files, carts, racks, fixtures, and equipment Ability to lift up to 50 lbs Ability to perform various repetitive motion tasks Core Competencies
Problem Solving – Identify and resolve problems promptly; gather, analyze information and develop solutions Oral Communication – Speak professionally and clearly in various situations; seek clarification when needed Written Communication – Write clearly, edit for spelling/grammar, present numerical data Teamwork – Balance team and individual responsibilities; foster positive team spirit Schedule Stores operate 7 days per week. Schedules are determined by Management and employees must be flexible to ensure adequate store coverage. Sales Leads may be scheduled for any part-time shift including evenings, weekends, and holidays. Education Required: GED or High School or Equivalent Behaviors
Dedicated : Devoted to a task or purpose with loyalty or integrity Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Team Player : Works well as a member of a group Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Do you have the following skills, experience and drive to succeed in this role Find out below. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Pay rate: $18.95 About The Arc The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees. About Our Retail Team Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our Blossom Hill Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants. Employee Benefits Offered
Opportunity for career growth Paid time off Employee Discounts Employee Referral Bonuses Responsibilities
Takes an active role and partners with the Store Manager in daily store operations, including opening/closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations. Assumes responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager. Assists Store Manager to monitor and analyze key performance indicators to drive store sales and profitability as projected by budget and goals set by Command Retail Directors and Command Administration. In the absence of the Store Manager and Assistant Manager, schedules store employees to ensure appropriate coverage; coordinates daily morning and shift change team meetings; provides coaching, training, and development to Store Employees; responsible for processing of paperwork per Review Standards, especially Time and Attendance compliance. Ensures high levels of customer and donor satisfaction through excellent service to meet their needs while maintaining good community relations. Develops strategies to improve service and maximize the customer experience. Supports Back Room Processing (BRP) to ensure back room processors/warehouse staff work effectively and efficiently to meet daily processing goals. Supervises and conducts reporting of program Beneficiaries if Work Therapy Assignments are in place at the store. In the absence of the Store Manager and Assistant Manager, protects store currency, inventory, and property, including safe funds (daily cash deposits), bank deposits, products for sale, store equipment, and building security. Ensures the building is secured during non-operating hours with alarm system arming and alert protocol. Ensures safety measures are established and maintained in line with ARC policy and governmental regulations; reports safety issues/incidents immediately; assists with conducting and recording mandatory Weekly Store Meetings. May transfer or be relocated to other stores based on business needs. Completes all tasks as assigned by the District Sales Manager, Command Retail Directors and Command Administration. Position Objectives
Provide customers with the best selection, exceptional service and well-organized stores to offer spiritual, social, and rehabilitation programs to those in need. Meet store sales and income budget expectations while managing expenses to maximize profitability. Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration with program staff. Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on track where they need to improve. Qualifications
High School diploma/GED required Minimum of one year of retail experience; supervisory experience preferred Must pass background check, including Criminal History and Sex Offender Registry Ability to communicate effectively with management, store employees, customers, and donors Physical Demands
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist as needed Ability to grasp and move objects such as files, carts, racks, fixtures, and equipment Ability to lift up to 50 lbs Ability to perform various repetitive motion tasks Core Competencies
Problem Solving – Identify and resolve problems promptly; gather, analyze information and develop solutions Oral Communication – Speak professionally and clearly in various situations; seek clarification when needed Written Communication – Write clearly, edit for spelling/grammar, present numerical data Teamwork – Balance team and individual responsibilities; foster positive team spirit Schedule Stores operate 7 days per week. Schedules are determined by Management and employees must be flexible to ensure adequate store coverage. Sales Leads may be scheduled for any part-time shift including evenings, weekends, and holidays. Education Required: GED or High School or Equivalent Behaviors
Dedicated : Devoted to a task or purpose with loyalty or integrity Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well Team Player : Works well as a member of a group Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Do you have the following skills, experience and drive to succeed in this role Find out below. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr