The Salvation Army USA Western Territory
Sales Lead - San Rafael Thrift Store
The Salvation Army USA Western Territory, San Rafael, California, United States, 94911
Overview
SAN RAFAEL CA - RETAIL SALES LEAD - Part Time @ 25 hours weekly
PAY RATE: 18.57 Hourly
About The ARC / About Our Retail Team The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.
Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Gilroy Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.
Employee Benefits Offered
Opportunity for career growth
Paid time off
Employee Discounts
Employee Referral Bonuses
Position Responsibilities
Take an active role and partner with the Store Manager in daily store operations, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
Assume responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager.
Assist Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
In the absence of the Store Manager and Assistant Manager, schedule store employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Provide coaching, training, and development to Store Employees. Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
Ensure high levels of customer and donor satisfaction through excellent service to meet their needs while maintaining good community relations. Develop strategies to improve service to maximize the customer experience.
BRP (Back Room Processing) - Support Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store.
In the absence of the Store Manager and Assistant Manager - Responsible for the protection and security of store currency, inventory, and property, including safe funds (daily logging of cash deposits), bank deposits, products for sale, store equipment, and building security.
Ensure building is secured during non-operating hours with alarm system arming and alert protocol.
Assure that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assist with conducting and recording mandatory Weekly Store Meetings.
May transfer or be relocated to other stores based on business needs.
Complete all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.
Position Objectives
To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track where they need to improve.
Qualifications
High School diploma/GED
Must have a minimum of one-year previous retail experience; Supervisory experience preferred
Must pass background check, which will include Criminal History and Sex Offender Registry
Ability to communicate effectively with management, fellow store employees, customers, and donors
Physical Demands
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts
Ability to lift up to 50lbs
Ability to perform various repetitive motion tasks
Core Competencies
Problem Solving
- Identify & resolve problems promptly; gather, analyze information, and develop solutions.
Oral Communication
- Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
Written Communication
- Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information.
Teamwork
- Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
Schedule Our stores operate 7 days per week. Work schedules are determined by Management and employees must be flexible to ensure adequate store coverage. Sales Leads may be scheduled to work any part-time shift including evenings, weekends, and holidays.
Additional Information Qualifications (continued):
- Behaviors: Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
- Education: High School or Equivalent (preferred); GED (required)
- Experience: 2 years supervision, support, and conduct reporting of team members; 2 years as Team Lead; 2 years supervisory experience at a retail establishment; 2 years experience with POS system (preferred); 2 years retail experience (required)
- Licenses & Certifications: Driver's License (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
About The ARC / About Our Retail Team The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.
Become part of the dedicated Retail Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to "Do The Most Good" at our Gilroy Thrift Store, which supports the Adult Rehabilitation Program. This is an opportunity to promote a positive shopping/donor experience, enhance customer service, problem-solving and teamwork skills, while contributing to the success of our Program and its participants.
Employee Benefits Offered
Opportunity for career growth
Paid time off
Employee Discounts
Employee Referral Bonuses
Position Responsibilities
Take an active role and partner with the Store Manager in daily store operations, including opening and closing procedures, point of sale operations, inventory management and rotation, ARC merchandising standards (CNO Standards) and donations.
Assume responsibility for all day-to-day store operations (including personnel and cash handling) in the absence of the Store and/or Assistant Manager. Discuss concerns with District Sales Manager.
Assist Store Manager to monitor and analyze key performance indicators to drive store sales and increase profitability as projected by budget and goals set by Command Retail Directors and Command Administration.
In the absence of the Store Manager and Assistant Manager, schedule store employees to ensure appropriate coverage in store and donation center. Coordinate daily morning and shift change team meetings. Provide coaching, training, and development to Store Employees. Responsible for processing of paperwork per Review Standards, especially as it relates to Time and Attendance compliance.
Ensure high levels of customer and donor satisfaction through excellent service to meet their needs while maintaining good community relations. Develop strategies to improve service to maximize the customer experience.
BRP (Back Room Processing) - Support Store Manager to ensure Back Room Processors/Warehouse Associates work effectively and efficiently to meet daily processing goals.
Responsible for supervision, support, and conduct reporting of program Beneficiaries if or when Work Therapy Assignments are put in place at the store.
In the absence of the Store Manager and Assistant Manager - Responsible for the protection and security of store currency, inventory, and property, including safe funds (daily logging of cash deposits), bank deposits, products for sale, store equipment, and building security.
Ensure building is secured during non-operating hours with alarm system arming and alert protocol.
Assure that safety measures are established and maintained consistent with ARC policy and governmental regulations, and that safety issues and incidents are reported immediately. Assist with conducting and recording mandatory Weekly Store Meetings.
May transfer or be relocated to other stores based on business needs.
Complete all tasks (written or verbal) as assigned by the District Sales Manager, Command Retail Directors and Command Administration.
Position Objectives
To provide customers with the best selection, exceptional service and well-organized stores so we can offer spiritual, social, and rehabilitation programs to those in need.
Accountable for meeting store sales and income budget expectations while managing expenses to maximize profitability.
Create a positive and mentoring environment for Beneficiaries (ARC rehabilitation program participants) through collaboration and partnership with program staff.
Implement positive and effective Work Therapy Assignments (WTA) and keep Beneficiaries on the right track where they need to improve.
Qualifications
High School diploma/GED
Must have a minimum of one-year previous retail experience; Supervisory experience preferred
Must pass background check, which will include Criminal History and Sex Offender Registry
Ability to communicate effectively with management, fellow store employees, customers, and donors
Physical Demands
Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis
Ability to grasp, push, pull objects such as files, file cabinet drawers, clothing carts, merchandise carts, rolling clothing racks, fixtures, furniture dollies, platform trucks and carts, hand trucks and miscellaneous carts
Ability to lift up to 50lbs
Ability to perform various repetitive motion tasks
Core Competencies
Problem Solving
- Identify & resolve problems promptly; gather, analyze information, and develop solutions.
Oral Communication
- Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
Written Communication
- Write clearly and informatively; edit work for spelling and grammar; present numerical data accurately; read and interpret written information.
Teamwork
- Balance team and individual responsibilities; build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
Schedule Our stores operate 7 days per week. Work schedules are determined by Management and employees must be flexible to ensure adequate store coverage. Sales Leads may be scheduled to work any part-time shift including evenings, weekends, and holidays.
Additional Information Qualifications (continued):
- Behaviors: Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
- Education: High School or Equivalent (preferred); GED (required)
- Experience: 2 years supervision, support, and conduct reporting of team members; 2 years as Team Lead; 2 years supervisory experience at a retail establishment; 2 years experience with POS system (preferred); 2 years retail experience (required)
- Licenses & Certifications: Driver's License (preferred)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr