Xyte
Join to apply for the
Technical Customer Success Manager
role at
Xyte Join to apply for the
Technical Customer Success Manager
role at
Xyte Get AI-powered advice on this job and more exclusive features. Xyte is seeking a Customer Success Manager to join our dynamic Customer Success team and be a part of a hyper growth startup company with various growth opportunities.
In this role, you'll manage a diverse customer portfolio, driving adoption and onboarding new clients while ensuring seamless implementation and ongoing success with our product. Serving as the primary point of contact, you'll provide Tier 1 support while working closely with our customers to grow their accounts through upsells/cross sells, and collaborate cross-functionally to meet customer needs and identify growth opportunities.
Responsibilities:
Manage a portfolio of customers, help drive adoption and quantify the value of Xyte Grow your customers portfolio through upsells and cross sells Lead the implementation process and ensure successful launches. Build and maintain strong relationships with our customers Serve as the primary point of contact for customers, providing them with ongoing support and guidance. Collaborate with cross-functional teams, including sales and product development, to ensure customer needs are being met. Identify opportunities for upselling and renewal of contracts
Requirements:
Requirements:
2+ years experience in customer-facing roles in global SaaS companies (strong preference for Account Management, Customer Success, Technical Support and Customer Support experience) Experience and familiarity with the AV industry - A plus Strong technical skills and ability to learn new technologies quickly- A Must Technical background as a support engineer or similar - a plus Strong understanding of APIs, SaaS architecture and modern technologies Demonstrated ability to communicate, present and influence at all levels of the organization Experience in delivering customer -focused solutions based on customer needs High emotional intelligence and excellent interpersonal skills. The perfect candidate would need to build trust quickly, navigate through challenging conversations comfortably, and maintain strong relationships Ability to travel 10-20% a year Ability to work in a hybrid model, 3 days a week from the office in Hoboken, NJ Ability to work on a flexible schedule when needed
Come join us and see what the Xytement is all about! Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Xyte by 2x Sign in to set job alerts for “Customer Success Manager” roles.
New York, NY $120,000.00-$150,000.00 1 week ago New York, NY $126,500.00-$203,550.00 2 weeks ago New York, NY $90,000.00-$100,000.00 1 week ago New York, NY $130,000.00-$150,000.00 1 week ago New York, NY $71,000.00-$105,500.00 1 week ago New York, NY $130,000.00-$190,000.00 1 month ago New York, NY $55,000.00-$87,000.00 1 week ago New York, NY $65,000.00-$90,000.00 2 weeks ago New York, NY $75,000.00-$140,000.00 6 days ago New York, NY $90,000.00-$100,000.00 1 month ago New York, NY $75,000.00-$80,000.00 1 month ago New York, NY $80,000.00-$100,000.00 1 week ago Customer Success Manager II, Global Strategic
New York, NY $100,000.00-$110,000.00 1 week ago New York, NY $100,000.00-$130,000.00 5 months ago New York, NY $111,200.00-$122,000.00 1 week ago New York, NY $90,000.00-$105,000.00 1 month ago New York, NY $65,000.00-$95,000.00 1 week ago Customer Success Manager, Google Marketing Platform
New York, NY $103,000.00-$148,000.00 1 day ago New York, NY $129,000.00-$160,000.00 4 days ago Enterprise Customer Success Manager, East Coast (TEMP)
New York, NY $100,000.00-$120,000.00 1 month ago New York, NY $105,000.00-$120,000.00 2 weeks ago Customer Success Manager / Sell-Side (NY preferred)
New York City Metropolitan Area $71,300.00-$118,300.00 4 days ago New York, NY $90,000.00-$100,000.00 3 weeks ago New York, NY $85,000.00-$140,000.00 4 months ago New York, NY $90,000.00-$105,000.00 2 weeks ago New York, NY $185,500.00-$293,900.00 4 days ago New York, NY $100,000.00-$120,000.00 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Technical Customer Success Manager
role at
Xyte Join to apply for the
Technical Customer Success Manager
role at
Xyte Get AI-powered advice on this job and more exclusive features. Xyte is seeking a Customer Success Manager to join our dynamic Customer Success team and be a part of a hyper growth startup company with various growth opportunities.
In this role, you'll manage a diverse customer portfolio, driving adoption and onboarding new clients while ensuring seamless implementation and ongoing success with our product. Serving as the primary point of contact, you'll provide Tier 1 support while working closely with our customers to grow their accounts through upsells/cross sells, and collaborate cross-functionally to meet customer needs and identify growth opportunities.
Responsibilities:
Manage a portfolio of customers, help drive adoption and quantify the value of Xyte Grow your customers portfolio through upsells and cross sells Lead the implementation process and ensure successful launches. Build and maintain strong relationships with our customers Serve as the primary point of contact for customers, providing them with ongoing support and guidance. Collaborate with cross-functional teams, including sales and product development, to ensure customer needs are being met. Identify opportunities for upselling and renewal of contracts
Requirements:
Requirements:
2+ years experience in customer-facing roles in global SaaS companies (strong preference for Account Management, Customer Success, Technical Support and Customer Support experience) Experience and familiarity with the AV industry - A plus Strong technical skills and ability to learn new technologies quickly- A Must Technical background as a support engineer or similar - a plus Strong understanding of APIs, SaaS architecture and modern technologies Demonstrated ability to communicate, present and influence at all levels of the organization Experience in delivering customer -focused solutions based on customer needs High emotional intelligence and excellent interpersonal skills. The perfect candidate would need to build trust quickly, navigate through challenging conversations comfortably, and maintain strong relationships Ability to travel 10-20% a year Ability to work in a hybrid model, 3 days a week from the office in Hoboken, NJ Ability to work on a flexible schedule when needed
Come join us and see what the Xytement is all about! Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Xyte by 2x Sign in to set job alerts for “Customer Success Manager” roles.
New York, NY $120,000.00-$150,000.00 1 week ago New York, NY $126,500.00-$203,550.00 2 weeks ago New York, NY $90,000.00-$100,000.00 1 week ago New York, NY $130,000.00-$150,000.00 1 week ago New York, NY $71,000.00-$105,500.00 1 week ago New York, NY $130,000.00-$190,000.00 1 month ago New York, NY $55,000.00-$87,000.00 1 week ago New York, NY $65,000.00-$90,000.00 2 weeks ago New York, NY $75,000.00-$140,000.00 6 days ago New York, NY $90,000.00-$100,000.00 1 month ago New York, NY $75,000.00-$80,000.00 1 month ago New York, NY $80,000.00-$100,000.00 1 week ago Customer Success Manager II, Global Strategic
New York, NY $100,000.00-$110,000.00 1 week ago New York, NY $100,000.00-$130,000.00 5 months ago New York, NY $111,200.00-$122,000.00 1 week ago New York, NY $90,000.00-$105,000.00 1 month ago New York, NY $65,000.00-$95,000.00 1 week ago Customer Success Manager, Google Marketing Platform
New York, NY $103,000.00-$148,000.00 1 day ago New York, NY $129,000.00-$160,000.00 4 days ago Enterprise Customer Success Manager, East Coast (TEMP)
New York, NY $100,000.00-$120,000.00 1 month ago New York, NY $105,000.00-$120,000.00 2 weeks ago Customer Success Manager / Sell-Side (NY preferred)
New York City Metropolitan Area $71,300.00-$118,300.00 4 days ago New York, NY $90,000.00-$100,000.00 3 weeks ago New York, NY $85,000.00-$140,000.00 4 months ago New York, NY $90,000.00-$105,000.00 2 weeks ago New York, NY $185,500.00-$293,900.00 4 days ago New York, NY $100,000.00-$120,000.00 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr