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Mercury

Senior Product Manager - Account Fraud

Mercury, Portland, Oregon, United States, 97204

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Senior Product Manager - Account Fraud

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Senior Product Manager - Account Fraud

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Mercury As the Senior Product Manager for Account Fraud, you’ll build products that enable Mercury to master these tools and deftly balance customer experience with fraud prevention. You'll develop a deep understanding of our customers and our money movement products to build systems that protect our customers and Mercury from fraud. You’ll work cross-functionally to build 0-1 products for both end users and internal risk teams that enable Mercury to provide a seamless and safe banking experience. You will design and implement the strategic vision for Mercury's risk enablement including hold management, limit structures, step-up verification, and related friction points. Create user journeys that apply appropriate friction based on risk signals while minimizing disruption to legitimate customer activity. Develop self-service resolution paths that empower customers to navigate risk-related obstacles with minimal manual intervention. Build operational tools that enable risk and support teams to efficiently manage exceptions and high-touch cases. Partner with data science to develop and deploy risk models that continuously improve through feedback loops. Partner with product teams building the platform for the future of risk management at Mercury. Establish and track metrics that measure both risk effectiveness and customer experience impact. Support the development of API strategies that allow Mercury's risk capabilities to scale across the expanding product suite. Requirements include 7+ years of product management experience, ideally with financial risk systems or anti-fraud infrastructure, deep understanding of friction points affecting customer experience and retention, experience with automated decisioning systems, proficiency in risk data analysis, strong cross-functional leadership, exceptional communication skills, and comfort with ambiguity and balanced decision-making. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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