Business Development Executive - Amazon Connect, Professional Services, Amazon C

Overview

The ProServe Business Development Executive is responsible for building, scaling, and executing go-to-market (GTM) strategies that accelerate ProServe billable bookings, drive revenue, and amplify ProServe customer business outcomes. Responsibilities may include outbound activities to proactively create demand and build pipeline; the identification, evaluation, and negotiation of complex deals, typically requiring cross-functional internal or external partnerships, as well as driving larger programs such as AWS-wide growth initiatives. This role is a force multiplier for the field sellers, collaborates across multiple teams, and impacts measurable business metrics.

Key job responsibilities

• Working backward from customer needs, develop and evolve AWS's application modernization value proposition and engagement mechanisms.
• Lead a combination of direct and cross-functional remote teams to help customers initiate their application modernization journey to retire legacy application debt.
• Identify opportunities to build compelling proposals to help customers achieve business value from application modernization and ensure clarity on AWS's value proposition(s).
• Develop global mechanisms to deliver GTM elements that may include consultative workshops, reference materials, partner engagements, linkages to other Amazon programs.
• Develop qualification and training approach to build out the community of field and partner resources to ensure customer business outcomes are realized.
• Conduct customer briefings, present at customer events, further AWS thought leadership.

About the team and the role

The Amazon Connect Center of Delivery Excellence (AC-CODE) specializes in delivery customer experience (CX) solutions, leveraging Amazon Connect, that empower customers to operate core business functions such as customer service, omnichannel engagement, Agentic AI, and digital customer communications. Our ACCOE ProServe consultants carry deep technical expertise and domain knowledge to assist customers in a delivery, advisory and/or oversight role to improve CX and maximize workforce productivity.

About AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We value diverse experiences and encourage candidates to apply even if they do not meet all preferred qualifications. AWS provides a range of resources, benefits, and career development opportunities.

Qualifications

Basic Qualifications

• 7+ years of developing, negotiating and executing business agreements experience
• 7+ years of professional or military experience
• Bachelor's degree
• 5+ years of experience developing and implementing organizational strategies resulting in measurable business outcomes

Preferred Qualifications

• Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner
• Experience selling to Fortune 1000 or Global 2000 organizations
• Experience in Contact Center Technical or Operational roles. Business Process Outsourcing (BPO).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include working safely and cooperatively with others, adhering to standards of excellence under stress, and following all laws and company policies. Criminal history may have a direct adverse relationship with some duties. We will consider for employment qualified applicants with arrest and conviction records in accordance with relevant laws.

If you have a disability and need a workplace accommodation during the application and hiring process, including interview or onboarding, please visit the AWS accommodations page for more information.