Business Development Executive - Amazon Connect, Professional Services, Amazon C

Overview

The ProServe Business Development Executive is responsible for building, scaling, and executing go-to-market (GTM) strategies that accelerate ProServe billable bookings, drive revenue, and amplify ProServe customer business outcomes. Responsibilities may include outbound activities to proactively create demand and build pipeline; the identification, evaluation, and negotiation of complex deals, typically requiring cross-functional internal or external partnerships, as well as driving larger programs such as AWS-wide growth initiatives. This role is a force multiplier for the field sellers, collaborates across multiple teams, and impacts measurable business metrics.

Key responsibilities

• Working backward from customer needs, develop and evolve AWS's application modernization value proposition and engagement mechanisms.
• Lead a combination of direct and cross-functional remote teams to help customers initiate their application modernization journey to retire legacy application debt.
• Identify opportunities to build compelling proposals to help customers achieve business value from application modernization and ensure clarity on AWS's value proposition(s).
• Develop global mechanisms to deliver GTM elements that may include consultative workshops, reference materials, partner engagements, linkages to other Amazon programs.
• Develop qualification and training approach to build out the community of field and partner resources to ensure customer business outcomes are realized.
• Conduct customer briefings, present at customer events, and further AWS thought leadership.

About The Team

The Amazon Connect Center of Delivery Excellence (AC-CODE) specializes in delivery customer experience (CX) solutions, leveraging Amazon Connect, that empower customers to operate core business functions such as customer service, omnichannel engagement, Agentic AI, and digital customer communications. Our ACCOE ProServe consultants carry deep technical expertise and domain knowledge to assist customers in a delivery, advisory and/or oversight role to improve their CX and maximize workforce productivity.

About AWS

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 7+ years of developing, negotiating and executing business agreements experience
• 7+ years of professional or military experience
• Bachelor's degree
• 5+ years of experience developing and implementing organizational strategies resulting in measurable business outcomes

Preferred Qualifications

• Experience as a founder or executive focused on related segments, or as a practice leader or business unit owner
• Experience selling to Fortune 1000 or Global 2000 organizations
• Experience in Contact Center Technical or Operational roles. Business Process Outsourcing (BPO).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: job duties include safety, cooperation, and adherence to policies. The company may consider qualified applicants with arrest and conviction records. If you need accommodations during the application or hiring process, visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. This position will remain posted until filled. Applicants should apply via our internal or external career site. Compensation ranges and benefits details are provided by the company and may vary by location.