Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excelle

Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Join to apply for the Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence role at Amazon Web Services (AWS).

Description: The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

Key job responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

About The Team

Diverse Experiences: AWS values diverse experiences. If your career path is non-traditional, we encourage candidates to apply. If your career is just starting, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate. Our customers range from startups to Global 500 companies.

Inclusive Team Culture, Mentorship & Career Growth, Work/Life Balance: AWS fosters inclusion, mentorship, and opportunities for growth, while supporting work-life harmony.

Basic Qualifications

• 3+ years of experience in cloud architecture and implementation
• Bachelor\'s degree in Computer Science, Engineering, related field, or equivalent experience
• 3+ years of experience as a contact center technology architect, enterprise IT Architect, or senior contact center developer with platforms such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
• 1+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
• 2+ years hands-on coding experience with REST APIs and web services, including integration of contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Preferred Qualifications

• AWS experience preferred, with proficiency in a wide range of AWS services (EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
• AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
• Experience with automation and scripting (Terraform, Python)
• Knowledge of security and compliance standards (HIPAA, GDPR)
• Strong communication skills for technical and non-technical audiences
• Knowledge of Amazon Connect or Amazon Lex capabilities and deployment
• Experience incorporating generative AI into the contact center, including architecture design, model selection, integration, prompt engineering, and data preparation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our compensation details and benefits vary by location and are explained on the company site. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Job ID: A3059578