Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excelle

Overview

Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence. The AWS Professional Services (ProServe) team is seeking a Delivery Consultant to design, implement, and manage AWS solutions that meet customers' technical requirements and business objectives. You will drive customer success through the cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
• Providing technical guidance and troubleshooting support throughout project delivery
• Collaborating with stakeholders to gather requirements and propose effective migration strategies
• Acting as a trusted advisor to customers on industry trends and emerging technologies
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

About The Team

We are a global team of experts helping customers realize their desired business outcomes when using the AWS Cloud. We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives and provide focused guidance through our global specialty practices.

Basic Qualifications

• 3+ years of experience in cloud architecture and implementation
• Bachelor's degree in Computer Science, Engineering, or related field, or equivalent experience
• 3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer with leading platforms (e.g., Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce)
• 1+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
• 2+ years hands-on coding experience with REST APIs and web services, including integration of contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Preferred Qualifications

• Experience with AWS services (EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation) and AWS Professional certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
• Experience with automation and scripting (e.g., Terraform, Python)
• Knowledge of security and compliance standards (e.g., HIPAA, GDPR)
• Strong communication skills to explain technical concepts to technical and non-technical audiences
• Knowledge of Amazon Connect or Amazon Lex capabilities and deployment
• Experience incorporating generative AI into the contact center (voice or chat bots, agent assist, next best action) including architecture design, model selection, prompt engineering, and data preparation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. This position will remain posted until filled. For accommodations or questions about the hiring process, please refer to the AWS careers site.