The Jefferson Hotel
The Jefferson Hotel is hiring: Overnight Bell Staff in Richmond
The Jefferson Hotel, Richmond, VA, US, 23214
Overview
The Jefferson Hotel, a historic luxury property in Richmond, VA, is seeking a professional, dependable, and guest-focused individual to join our team as an Overnight Bell Attendant. This full-time overnight role is ideal for someone who thrives in a luxury hospitality environment, enjoys assisting guests with warmth and efficiency, and takes pride in providing seamless support to multiple hotel departments.
Hours: Primary schedule is between 11:00 PM - 7:00 AM, including weekends and holidays.
Key Requirements
Why Join Us
At The Jefferson Hotel, we believe in creating unforgettable guest experiences - and that starts with an exceptional team. If you are dependable, guest-minded, and eager to be part of a luxury hospitality tradition, we invite you to join us as an Overnight Bell Attendant.
The Jefferson Hotel, a historic luxury property in Richmond, VA, is seeking a professional, dependable, and guest-focused individual to join our team as an Overnight Bell Attendant. This full-time overnight role is ideal for someone who thrives in a luxury hospitality environment, enjoys assisting guests with warmth and efficiency, and takes pride in providing seamless support to multiple hotel departments.
Hours: Primary schedule is between 11:00 PM - 7:00 AM, including weekends and holidays.
Key Requirements
- Availability: Must be able to work overnight shifts, including weekends and holidays.
- Experience: Previous hospitality, guest service, or customer-facing role preferred. Hotel or luxury service experience a plus.
- Skills: Strong communication, organizational ability, and attention to detail are essential.
- Work Ethic: Must demonstrate punctuality, reliability, and the ability to work independently with minimal supervision.
- Culture Fit: We value a professional, courteous demeanor and a collaborative mindset.
- Serve as the first point of contact for late-arriving or early-departing guests, ensuring a welcoming and professional experience.
- Assist guests with luggage handling, delivery, and storage.
- Provide hotel information, directions, and support for guest inquiries.
- Monitor guest arrivals and departures to ensure smooth transitions.
- Support other departments as needed overnight, including valet services and room service delivery.
- Maintain awareness of hotel safety and security procedures during overnight hours.
- Greet guests warmly upon arrival and departure, assisting with luggage and offering directions as needed.
- Safely transport luggage and personal items to and from guest rooms.
- Assist valet team by parking, retrieving, or organizing guest vehicles when required.
- Support room service team with delivery of food and beverage orders during overnight hours.
- Monitor and maintain cleanliness in lobby and bell stand areas.
- Communicate clearly with front desk, valet, and room service teams to ensure seamless service.
- Respond promptly to guest requests and resolve concerns with professionalism and courtesy.
- Uphold all hotel standards for safety, security, and guest service.
- High school diploma or equivalent required.
- Previous hospitality or customer service experience preferred; luxury hotel experience a plus.
- Strong interpersonal and communication skills with a polished, guest-focused approach.
- Ability to lift, push, and pull up to 50 lbs; must be comfortable with frequent standing and walking.
- Dependable, punctual, and professional in appearance and behavior.
- Valid driver's license with clean driving record preferred (for valet assistance).
- Professional, courteous, and calm under pressure.
- Thrives working independently while staying engaged and guest-focused.
- Dependable and trustworthy, especially during overnight shifts.
- Adaptable and eager to support multiple departments when needed.
- Finds fulfillment in creating seamless, memorable guest experiences.
Why Join Us
At The Jefferson Hotel, we believe in creating unforgettable guest experiences - and that starts with an exceptional team. If you are dependable, guest-minded, and eager to be part of a luxury hospitality tradition, we invite you to join us as an Overnight Bell Attendant.