Mindlance is hiring: Phlebotomy - Phlebotomist III - Floater in Wauwatosa

Overview

The Patient Services Representative III-Floater (PSR III) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR III draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor\'s office, a patient service center or as business needs dictate.

Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general.

Responsibilities

• Draw quality blood samples and prepare specimens for lab testing in accordance with established practices and procedures.
• Explain procedures to patients and ensure a safe, accurate and efficient patient experience.
• Demonstrate leadership behaviors with a focus on process excellence and confidentiality of patient information.
• Work under the direction of the area supervisor and adapt to assignments at a doctor\'s office, patient service center, or other locations as needed.
• Verify patient demographic information and initials post-venipuncture to confirm correct labeling.
• Maintain required records and documentation and uphold a professional image with patients, clients, employees and the public.

Job Requirements

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills, including pediatric and geriatric collections.
• Flexible and available based on staffing needs, including weekends, holidays, on-call and overtime.
• Commitment to policies and procedures including dress code, employee health & safety, and Everyday Excellence guiding principles.
• Ability to make decisions based on established procedures and exercise good judgment. Must have reliable transportation, valid driver license, and clean driving record, if applicable.
• Travel and flexible hours required to work across multiple locations and to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Superior customer focus; open and transparent communication with peers, supervisors and patients; adaptability to change; and knowledge of the business.

Training / Education

• Required Education: High school diploma or equivalent.
• Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington.

Experience

• Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections.
• Minimum 2 years in a Patient Service Center environment preferred.
• Customer service in a retail or service environment preferred. Keyboard/data entry experience.

EEO

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

Offer of Employment Process

When making any offer of employment to a successful candidate, Mindlance staff is responsible to the hiring party to inform the candidate of the client\'s intent to extend a contingent offer of employment. Upon the successful completion of the background check and drug screen, the submission of all Mindlance paperwork along with any client specific documents the associate will be cleared for their assignment. Once the start instructions are received, which is typically the Friday prior to the candidate\'s start date the associate will receive starting instructions from the account management team.