Seasonal Ambassador - Crossgates Job at Lush Fresh Handmade Cosmetics in City of

Overview

Seasonal Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations. Seasonal Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back for more.

We encourage you to put yourself in the customer's shoes and think about what would make their day. Whether it's providing personalized product recommendations or sharing your knowledge and expertise, you have the power to create a unique and memorable experience for every shopper.

For our Seasonal Ambassadors, it's not just about selling soap – it's about making a positive impact on the world, one bar at a time!

Responsibilities

• Sales and Customer Experience: Drive sales using StoreForce dashboard results and feedback to exceed sales goals. Take ownership of your results and actively grow the store’s overall sales.
• Customer Experience: Deliver a world-class customer experience to every customer. Listen to identify needs, demonstrate product benefits, and seek opportunities to leave customers with a positive experience.
• Building the Brand: Educate customers on brand values including Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging. Articulate these values in-store and through community engagement to help bring in traffic and inspire others to make a positive impact.
• Product Passion: Continuously expand product knowledge and stay up-to-date on ingredients and benefits to confidently make informed recommendations.

Team Involvement

• Development: Utilize Lush resources to develop sales techniques and product knowledge, support team growth, and increase sales. Seek feedback and opportunities to improve skills.
• Diversity, Equity, Inclusion, and Belonging: Encourage open communication, listen to team perspectives on DEIB, and foster a sense of belonging through collaboration and recognizing unique contributions.

Operational Excellence

• Time and Attendance: Be punctual, reliable, and present. Participate in teamwork and stay informed about company news.
• Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Stock and Inventory: Use Visual Merchandising guidelines to adjust displays based on sales to improve customer experience.
• Policies and Procedures: Follow opening/closing, product integrity, respectful workplace, and health and safety standards.

Qualifications

• Excellent customer service skills
• Flexibility to adapt in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

• Experience with consultation-based customer service
• Strong problem-solving skills for day-to-day operations
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Location: Crossgates Mall

Pay: $15.50 USD per hour

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