Customer Service Representative (Hiring Immediately) Job at MassMarkets in Savan

Overview

Customer Service Representative (Hiring Immediately). Location: Savannah, GA. Job type: Full-Time & Part-Time. Pay: Hourly + Bonus. Benefits include Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises.

Position overview: MCI is a leading Business Process Outsourcing (BPO) company that provides inbound customer support, technical troubleshooting, help desk assistance, and back-office processing for commercial and public sector clients. You will interact with hundreds of customers weekly to resolve issues, sell products/services, and deliver a best-in-class experience. A full application on the company careers page is required, including screening questions and a brief pre-employment test.

Responsibilities

• Manage inbound calls, chats, and emails with professionalism and empathy
• Resolve product, process, and basic technical inquiries while aiming for first-contact resolution
• Identify customer needs and offer relevant product or service solutions
• Research, troubleshoot, and collaborate with internal teams to resolve issues
• Document customer interactions accurately and maintain data confidentiality
• Stay updated through ongoing training and knowledge resources
• Uphold service standards and meet performance goals in a fast-paced environment

Qualifications

• Must be 18 years or older with a high school diploma or equivalent
• Excellent written and verbal communication skills
• Strong problem-solving, conflict resolution, and troubleshooting abilities
• Ability to type 20+ WPM and navigate multiple systems confidently
• Proficiency with Microsoft Office and familiarity with Windows operating systems
• Reliable, punctual, and motivated with a strong work ethic
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multi-task, self-manage, and adapt in a fast-paced setting
• Team-oriented with a positive, professional attitude

Preferred Experience (Not Required)

• 1+ year in customer service, contact center, help desk, technical support, inside sales, or back-office roles
• Experience handling government or enterprise accounts
• Knowledge of CRM tools or call center systems

Conditions of Employment

• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation & Benefits

Starting compensation is based on experience. We offer benefits and incentives to support and reward our team, with details varying by geography.

Benefits

• Paid Time Off: PTO and paid holidays
• Incentives & Rewards: Contests with cash bonuses and prizes
• Health Benefits: Medical, dental, and vision coverage after eligibility periods
• Retirement Savings, Disability Insurance, Life Insurance, and Supplemental Insurance
• Career Growth: Internal promotions
• Paid Training
• Casual Dress Code

Other Information

This job operates in a professional office environment and may require sitting/standing for long periods. The employer reserves the right to revise this job description. This description is not an employment contract, and either party may terminate employment at any time for any reason.